As a motivated and dedicated professional, I bring strong problem-solving skills, excellent communication, and a passion for learning to drive team success and achieve outstanding results. With enthusiasm and commitment, I am eager to leverage my ski ls and experience to contribute to a dynamic organization and advance its objectives.
Hi, I’m
Brianna Thomas
Albany,GA
Summary
Overview
8
years of professional experience
5
years of post-secondary education
Work History
Envera -40 Hours P/W
Patient Access Coordinator
07.2022 - Current
Job overview
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed client inquiries and updated database information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered over 100 incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Contributed to positive work environments by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Teleperformance- 40 Hours P/W
Subject Matter Expert
02.2016 - 07.2022
Job overview
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Handled over 90 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged, lost, or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Albany Technical CollegeAlbany, GA
Certificate from Esthetics
05.2021 - 08.2022
University Overview
Dougherty Comprehensive High SchoolAlbany, GA
Diploma from Business
08.2009 - 05.2013
University Overview
Skills
Client Service
undefinedTimeline
Patient Access Coordinator
Envera -40 Hours P/W
07.2022 - Current
Albany Technical College
Certificate from Esthetics
05.2021 - 08.2022
Subject Matter Expert
Teleperformance- 40 Hours P/W
02.2016 - 07.2022
Dougherty Comprehensive High School
Diploma from Business
08.2009 - 05.2013
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