Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Thomas

Milliken,CO

Summary

Reliable and upbeat Budtender successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Budtender/ Front Desk/ Kitchen

Natures Herbs And Wellness/ High Plains Strainz
12.2023 - Current
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Restocked supplies and arranged displays.
  • Weighed, prepared and packaged different types of products.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
  • Packaged regulated products in appropriate exit containers.
  • Assisted in kitchen weighing extracts accurately and in a timely manor as well as mold Moon Rocks.
  • Packaged THC products with proper labels and METRC Tags.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.

Customer Service/ Barista

Mill Haus Coffee
04.2022 - 10.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Used POS system to accurately enter orders and process payments.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Customer Service Associate Cashier/Barista

LaMars Donuts
04.2014 - 10.2014
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong rapport with regular customers through friendly interactions and personalized service.
  • Restocked and organized merchandise in front lanes.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Education

No Degree - Cosmetology

Empire Beauty School
Arvada, CO
10.2012

Skills

  • Patience and Empathy
  • Cannabis strain familiarity
  • Customer Education
  • Restocking Inventory
  • Discussing cannabis
  • Cleanliness and hygiene
  • Packaging products
  • Counting money
  • Regulatory Compliance
  • Building rapport
  • POS Software
  • Friendly and Helpful
  • Goal-Driven
  • Reliable and Responsible

Certification

MED #157827

EXP: 10/19/25

Timeline

Budtender/ Front Desk/ Kitchen

Natures Herbs And Wellness/ High Plains Strainz
12.2023 - Current

Customer Service/ Barista

Mill Haus Coffee
04.2022 - 10.2022

Customer Service Associate Cashier/Barista

LaMars Donuts
04.2014 - 10.2014

No Degree - Cosmetology

Empire Beauty School

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Brianna Thomas