Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Thomas

Denver,CO

Summary

Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

19
19
years of professional experience

Work History

District Sales-Operations Manager CO/NV

Laborworks Industrial Staffing
Denver, CO
05.2023 - Current
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Measured and reviewed performance via KPIs and metrics.
  • Built strong operational teams to meet process and production demands.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Improved profitability by successfully executing B2B sales from manufacturer to customers.
  • Provided ongoing training and support for team members on topics related to B2B sales processes.

District Manager

Curo Management/CCFI - CO/MS/OR/WA
Denver, CO
09.2019 - 05.2023
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Organized promotional events in order to drive sales volume in the district's stores.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Identified and developed top talent to promote performance-oriented culture.
  • Worked with direct reports to develop and implement action plans, improving operating results.

Store Manager

Curo Management/CCFI
Lakewood, CO
02.2009 - 09.2019
  • Created weekly work schedules for store personnel.
  • Ensured compliance with safety regulations and company policies.
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Maintained accurate records of employee performance reviews.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Recruited, trained and supervised new employees.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Customer Advocate

Curo Management/CCFI
Lakewood, CO
10.2005 - 02.2009
  • Assisted customers with product selection based on their individual needs.
  • Identified opportunities to upsell additional products or services based on customer needs.
  • Followed up with customers after resolution of their issue to ensure satisfaction was achieved.
  • Provided technical support and troubleshooting assistance for customers.
  • Maintained a high level of professionalism when interacting with customers.
  • Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
  • Provided customer support through phone, email and chat channels.
  • Provided training sessions for new employees joining the Customer Advocate team.
  • Ensured all customer inquiries were addressed promptly and accurately.
  • Researched customer inquiries to ensure accurate resolution of their issues.
  • Recorded detailed notes in customer accounts for future reference and follow-up.
  • Developed strong relationships with customers by providing timely responses and solutions.
  • Ensured compliance with applicable laws and regulations related to the handling of personal information.
  • Engaged with customers and worked to resolve product and service issues.
  • Collaborated with Product Development teams to ensure all products met or exceeded standards.
  • Responded to many daily requests for information.
  • Researched problems with benefits, accounts, and services with speed and accuracy.

Education

Some College (No Degree) - Business Management

Regis University
Denver, CO

Skills

  • Performance reporting
  • Production
  • Process Improvement
  • Marketing
  • P&L Management
  • Customer Retention
  • Performance monitoring
  • Incidents management
  • Customer Service
  • Health and safety compliance
  • Budgeting and forecasting
  • Customer relations specialist
  • Staff retention
  • Data Management
  • Decision-Making
  • Employee Coaching and Mentoring
  • Employee hiring and training
  • B2B sales and service
  • B2B Sales Management
  • Conflict Management
  • Operations Oversight
  • Excels in team leadership
  • Recruiting and hiring top talent
  • Budget Management
  • Documentation And Reporting
  • Scheduling
  • Interviewing individuals
  • Vendor Management

Timeline

District Sales-Operations Manager CO/NV

Laborworks Industrial Staffing
05.2023 - Current

District Manager

Curo Management/CCFI - CO/MS/OR/WA
09.2019 - 05.2023

Store Manager

Curo Management/CCFI
02.2009 - 09.2019

Customer Advocate

Curo Management/CCFI
10.2005 - 02.2009

Some College (No Degree) - Business Management

Regis University

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Brianna Thomas