BRIANNA THOMAS
HR Manager
Chicago,IL
Summary
Experienced HR manager with 9+ years of expertise in HR management. Skilled in effectively managing fast-paced and dynamic workloads while maintaining a high level of autonomy. Adept at overseeing all aspects of day-to-day HR administration, ensuring smooth operations and compliance with company policies and regulations. Proven ability to adapt to ever-changing environments and deliver timely results.
Overview
2018
2018
years of professional experience
1
1
Certification
Work History
HR Client Manager
HR Exp Inc.
Chicago, IL
5 2017 - 6 2024
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Streamlined HR processes and employee programs for increased efficiency with the use of HRIS systems.
- Efficiently completed payroll functions and end of year tasks and audits, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
HR Client Manager
Taylor Group Inc.
Chicago, IL
04.2015 - 05.2017
- Provided full cycle operational and administrative support to a wide variety of clients from recruitment to end of employment
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Store Manager
Starbucks
Schaumburg, IL
05.2003 - 02.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store staffing levels by hiring, on and off-boarding, coaching, evaluating and developing partners
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Associates Degree -
Harper College
Skills
On/Off Boarding
Benefits & 401(k) administration
Performance Management
Leave Management
Multi State Payrolls
State Registration
Compliance
HRIS Systems: ADPWFN
Rippling, ADPRUN, Paylocity
BambooHR, Gusto
Microsoft Office Suite
Google Workspace
Slack
Teams
Certification
HRCI Human Resource Associate
Timeline
HR Client Manager
Taylor Group Inc.
04.2015 - 05.2017
Store Manager
Starbucks
05.2003 - 02.2015
HR Client Manager
HR Exp Inc.
5 2017 - 6 2024
Associates Degree -
Harper College