Brianna Thompson
Marlboro,NJ
Summary
Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Medical Office Associate
Atlantic Medical Group
06.2023 - Current
- Developed strong relationships with patients and their families, fostering trust and open communication throughout their care journey.
- Maintained a welcoming environment for patients by ensuring cleanliness and organization in waiting areas and exam rooms.
- Received and routed laboratory results to correct clinical staff members.
- Answered phone calls and messages for the medical facility, scheduling appointments, and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Reduced wait times for patients by prioritizing urgent cases when scheduling appointments or making follow-up calls for ongoing care needs.
- Streamlined office operations by organizing and updating medical files, ensuring easy access for healthcare providers.
- Uses Excel to keep track of our obstetric patients to assist Physicians and Admin with their numbers
Student Researcher
University of Hartford
- Collaborated with peers in a semester long effort to design and facilitate an experimental research study
- Assisted with development of IRB-approved survey and distributed survey to research participants
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations
Manager/Server
Jersey Freeze
10.2017 - 08.2022
- Provided exceptional customer service processing customers’ requests and delivered in a timely manner
- Oversaw staff by managing opening/closing of restaurant, and coordinating shift change procedures
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Maintained professional, organized, and safe environment for employees and patrons
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Sales Associate
Pure Barre
- Delivered satisfying customer experience by greeting customers, responding to questions, and directing customers to merchandise within the store
- Increased purchase of memberships by introducing promotions and cross-selling products to customers
- Managed over 75 points of contact per day
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
Child Caregiver
Babysitting
09.2015 - Current
- Maintained effective schedule balance between rest periods, active play, and instruction
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Worked closely with fellow staff members in developing and implementing educational and recreational activities
- Worked with children to develop good cognitive, physical and language skills
Member
Alpha Xi Delta
01.2020 - 05.2023
- Initiated member, seeking to raise awareness of the Kindly Heart Initiative
- Executive board position as New Member Orientation Director
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission
- Collaborated with other executive board members to seek involvement in policy decisions, fundraising and visibility of organization
Education
Bachelor of Science - of Health Science, Psychology
University of Hartford
05.2023
Bachelor of Science - Health Science, Minor in Psychology
University of Hartford
West Hartford, CT05.2023
Skills
- Zoom, Microsoft Word, PowerPoint, Excel, Teams & EPIC
- Guest Relations
- Inventory Tracking
- Credit and Cash Transactions
- Sales and Marketing
Proficient in
- Merchandise Display
- POS System Operations
- Time Management
- Customer Service
- Member databases
- Member education
Certification
Took the opportunity to oversee the daily routine of a respiratory therapist at Ocean Medical Center, Brick, NJ
CPR Certified
Certificate in Completion & Continuing Education in Co-Occurring Substance Use and Mental Health Disorders 101 Online Course
Timeline
Medical Office Associate
Atlantic Medical Group
06.2023 - Current
Member
Alpha Xi Delta
01.2020 - 05.2023
Manager/Server
Jersey Freeze
10.2017 - 08.2022
Child Caregiver
Babysitting
09.2015 - Current
Bachelor of Science - Health Science, Minor in Psychology
University of Hartford
Took the opportunity to oversee the daily routine of a respiratory therapist at Ocean Medical Center, Brick, NJ
CPR Certified
Certificate in Completion & Continuing Education in Co-Occurring Substance Use and Mental Health Disorders 101 Online Course
Student Researcher
University of Hartford
Sales Associate
Pure Barre
Bachelor of Science - of Health Science, Psychology
University of Hartford
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