Brianna Thompson
Tulsa
Summary
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Red River
08.2025 - Current
- Led leasing operations, ensuring compliance with company policies and local regulations.
- Developed and maintained strong relationships with prospective tenants to enhance customer satisfaction.
- Conducted property tours and provided detailed information on amenities and lease terms to clients.
- Implemented marketing strategies to increase occupancy rates and attract qualified renters.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Sales Agent
Cox Communications Inc.
09.2023 - 08.2025
- Consistently exceeded monthly sales targets by 120% through effective prospecting and closing techniques
- Provided exceptional customer service, ensuring high levels of customer satisfaction and loyalty
- Negotiated contracts and pricing agreements with clients, resulting in increased profitability for the company
- Trained new sales team members on product knowledge, selling techniques, and objection handling strategies
- Conducted market research to identify new sales opportunities and customer needs.
- Developed and maintained strong customer relationships to enhance satisfaction and retention.
Front Desk Supervisor
Hard Rock Hotel and Casino
02.2022 - 08.2023
- Managed daily operations, including scheduling, inventory management, and customer service
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Resolved customer complaints or issues promptly while maintaining a positive brand image
Customer Service Representative
Alorica
01.2018 - 11.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Education
High school diploma -
Central High School
Tulsa, OK05.2018
Skills
- Deadline adherence
- Strong organizational abilities
- Skilled in digital technologies
- Communication skills
- Skilled in Microsoft Office tools
- Customer service
Certification
Driver's License
Timeline
Leasing Consultant
Red River
08.2025 - Current
Sales Agent
Cox Communications Inc.
09.2023 - 08.2025
Front Desk Supervisor
Hard Rock Hotel and Casino
02.2022 - 08.2023
Customer Service Representative
Alorica
01.2018 - 11.2020
High school diploma -
Central High School