Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Tolle

Chesterton,IN

Summary

Punctual and honest worker with solid background in high functioning environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste of time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Cashier

Mcdonalds
07.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Assistant Manager

Walgreens
08.2018 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

No Degree - Paramedic Science

Ivy Tech Community College of Indiana
Indianapolis, IN
01.2020

High School Diploma -

Lowell Senior High School
Lowell, IN
06.2018

Skills

  • Facility Safety
  • Liquor Law Compliance
  • Cleaning and Sanitizing
  • Complex Problem-Solving
  • Return and Exchange Processing
  • Report Preparation
  • Guest Inquiries
  • Coin and Currency Counting
  • Payments Posting
  • Product Knowledge
  • Loyalty Program Promotion
  • Cashier Oversight
  • Adaptable and Flexible
  • Feedback Acceptance
  • Retail Merchandising
  • Cash Management
  • Cash Register Systems
  • Security Monitoring
  • Customer Assistance
  • Expense Tracking
  • Training and Development
  • POS Systems Operations
  • Coaching and Mentoring
  • Restocking
  • Work Task Prioritization
  • Shipment Procedures
  • POS Systems
  • Refunds and Exchanges
  • Customer Service Excellence
  • Sweeping and Mopping
  • Stocking and Replenishing
  • Billing and Payment Processing
  • Microsoft Office
  • Cooperative Attitude
  • Reports
  • Credit and Cash Transactions
  • Conflict Resolution
  • Time Management Skills
  • Order Taking
  • Identification Checks
  • Bagging and Packaging

Timeline

Cashier

Mcdonalds
07.2023 - Current

Assistant Manager

Walgreens
08.2018 - 06.2023

No Degree - Paramedic Science

Ivy Tech Community College of Indiana

High School Diploma -

Lowell Senior High School

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Brianna Tolle