BRIANNA TOLLIVER
Henrico,VA
Summary
Dedicated and highly organized Patient Coordinator with strong communication and interpersonal skills. Proven track record of efficiently scheduling appointments, managing patient records, and providing exceptional customer service in a medical setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BILLING SPECIALIST
Commonwealth Eye Care Associates
12.2020 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
PATIENT SERVICE REPRESENTATIVE
Commonwealth Eye Care Associates
12.2020 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Customer Service Representative
Maximus Call Center
11.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Applied Science - Medical Assisting
ECPI University
03.2025
CERTIFICATE - Phlebotomy
Henrico, VA
09.2023
CERTIFICATE - Medical Office Assistance
Fortis College
Richmond, VA06.2019
HIGH SCHOOL OR EQUIVALENT -
HIGHLAND SPRINGS HIGH SCHOOL
06.2014
Skills
- Demonstrated excellent communication skills by effectively handling patient inquiries and resolving issues
- Managed patient appointments and medical records with detail-oriented organization and accuracy
- Collaborated with healthcare team to ensure optimal patient care and satisfaction
- Maintained confidentiality and privacy of patient information in compliance with HIPAA regulations
- Resolved billing discrepancies promptly and effectively to maintain client satisfaction
- Managed billing processes, ensuring accuracy for timely client invoicing and payments
- Customer service
- Appointment scheduling
- Patient coordination
- Medical terminology
- EMR proficiency
- Problem solving
- Multitasking
- Communication
Personal Information
Title: Patient Coordinator
Certification
- Phlebotomy Training - 11 Months
- Medical Office Administration Training - 7 years
Timeline
BILLING SPECIALIST
Commonwealth Eye Care Associates
12.2020 - Current
PATIENT SERVICE REPRESENTATIVE
Commonwealth Eye Care Associates
12.2020 - Current
Customer Service Representative
Maximus Call Center
11.2019 - 03.2020
Associate of Applied Science - Medical Assisting
ECPI University
CERTIFICATE - Phlebotomy
Henrico, VA
CERTIFICATE - Medical Office Assistance
Fortis College
HIGH SCHOOL OR EQUIVALENT -
HIGHLAND SPRINGS HIGH SCHOOL
- Phlebotomy Training - 11 Months
- Medical Office Administration Training - 7 years
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