Brianna Torre
Brooksville,FL
Summary
Outgoing professional with a strong background in customer service, managing employees, financing and administrative tasks in fast-paced environments. Self driven and energetic individual that always strives for accuracy, efficiency and customer retention.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Cushman & Wakefield
Odessa, FL
09.2021 - Current
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents and vendors by promoting team collaboration and delivering exemplary service.
- Monitored timely receipt and reconciliation of rent collections along with processing evictions in accordance with landlord, attorney and resident statutes.
- Administered operations to handle needs of more than 800 tenants across 384 property units
Assistant Property Manager
Pinnacle Properties / Cushman & Wakefield
Las Vegas, NV
02.2021 - 08.2021
- Managed staff of an upscale community of nearly 400 luxury apartment homes.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants and following up accordingly.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Established strong, professional relationships with on-site associates and residents by promoting team collaboration, leadership and delivering exemplary service.
- Completed final move-out walk-throughs with tenants to identify any required repairs then conducted disposition statements and reached out to prior tenant for remittance.
Assistant Community Manager
UV Residential
Las Vegas, NV
01.2019 - 01.2021
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Resolved tenant issues quickly and efficiently to ensure tenant retention.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Generated and distributed updated delinquent account statements and processed demand letters.
- Oversaw 5-person team with effective morale-building strategies, training and motivational coaching on established practices, standards and requirements.
Leasing Manager
UV Residential
Las Vegas, NV
11.2018 - 01.2019
- Boosted occupancy percentage by 17% through leveraging market knowledge and successful promotional strategies.
- Explained terms of lease and amounts to be paid to tenants.
- Conducted prompt follow up with all pending files and tenant questions.
- Created and submitted daily reports on leasing activities.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Audited files submitted by leasing professionals to ensure accuracy.
Assistant Community Manager
ConAm Management
Henderson, NV
05.2015 - 05.2017
- Answered phone calls on multi-line telephone with an energetic attitude while multitasking duties.
- Conducted credit, background and I.D.L. checks on applicants.
- Drafted and explained 'Welcome Home' letters and lease agreements to new residents.
- Managed daily and weekly marketing and leasing reports.
- Performed accounting month end to close out current financial period.
- Inspected property daily to insure company standards were being upheld.
- Addressed resident maintenance concerns by inputting work orders and following up to insure work was performed to satisfaction.
- Diligently followed up on past due rent payments to ensure delinquency goal is met and exceeded.
Education
High School Diploma -
Liberty High School
Henderson, NV06.2012
Skills
- Energetic customer service
- Team oriented / Dependable
- Bookkeeping
- Attention to detail
- High volume environment
- Time management / Organization
- Proficient in; Microsoft Word, Excel, Yardi, MRI, ResMan, PayLease, Yieldstar, Real Page, Blue Moon, Leonardo, Happy Co and Outlook
Timeline
Assistant Property Manager
Cushman & Wakefield
09.2021 - Current
Assistant Property Manager
Pinnacle Properties / Cushman & Wakefield
02.2021 - 08.2021
Assistant Community Manager
UV Residential
01.2019 - 01.2021
Leasing Manager
UV Residential
11.2018 - 01.2019
Assistant Community Manager
ConAm Management
05.2015 - 05.2017
High School Diploma -
Liberty High School
Similar Profiles
Sarah GermanoSarah Germano
Property Manager at Cushman & Wakefield | The Residences at WakefieldProperty Manager at Cushman & Wakefield | The Residences at Wakefield
Angela SchmidtAngela Schmidt
Project Manager at Cushman & WakefieldProject Manager at Cushman & Wakefield
LAUREN NELSONLAUREN NELSON
Resident Services Coordinator at Cushman & WakefieldResident Services Coordinator at Cushman & Wakefield