Brianna Torres
Ponder
Summary
Dynamic Juvenile Probation Officer with extensive experience at Denton County Juvenile Probation, adept at individualized service planning and community resource coordination. Proven ability to enhance community safety through effective risk assessments and courtroom testimony, while fostering trust and engagement with families to support juvenile rehabilitation. Committed to professional growth and best practices in juvenile justice.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Juvenile Probation Officer
Denton County Juvenile Probation
06.2023 - Current
- Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures.
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
- Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions.
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
- Coordinated with mental health professionals to address substance abuse concerns and emotional well-being among juveniles under supervision.
- Participated in ongoing professional development opportunities to stay current on trends, research, and best practices in the field of juvenile justice.
- Assisted young people in developing realistic goals for their future while supporting them throughout the process of achieving those objectives.
- Investigated juveniles' activities, school attendance and employment.
- Maintained accurate records and documentation for each case, facilitating efficient communication among stakeholders and informed decision-making processes.
- Conducted thorough assessments of juvenile offenders to determine risk levels, needs, and appropriate supervision strategies.
- Ensured timely completion of required reports for courts, demonstrating compliance with all stipulated deadlines and attention to detail.
- Testified in court proceedings as needed, providing clear recommendations based on thorough evaluations and knowledge of best practices in juvenile justice.
- Wrote progress reports and testified under oath at court hearings.
- Supervised offenders to reduce risk to community.
- Maintained compliance with all legal statutes, policies and procedures.
Juvenile Supervision Officer
Denton County Juvenile Probation
09.2020 - 06.2023
- Provided crisis intervention when necessary, employing de-escalation techniques to maintain a safe environment for all involved parties.
- Coordinated educational services with local schools to ensure continuity in academic progress during residency periods.
- Provided thorough documentation of incidents and rule violations to inform appropriate disciplinary action and support overall facility safety.
- Leveraged strong communication skills to liaise with court personnel, probation officers, and other community stakeholders in the best interests of each juvenile.
- Ensured accurate record keeping of daily activities, incidents, and progress reports for effective case management.
- Participated in ongoing professional development opportunities to stay informed about best practices in juvenile justice settings.
- Strengthened family relationships through facilitating regular visitation opportunities and encouraging open communication between juveniles and their families.
- Maintained a secure environment by enforcing rules, policies, and procedures consistently across all residents.
- Enhanced safety by conducting regular security checks and monitoring youth interactions.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed incident reports when disorder or violence occurs.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Oversaw control center, monitoring residence, visitors, and employees for signs of suspicious behavior.
- Completed daily work report sheets and delegated tasks to employees.
- Coordinated responses to emergency situations arising in different section locations.
Club Level Concierge
Walt Disney World Resort
04.2019 - 10.2019
- Streamlined check-in processes for improved efficiency and reduced wait times.
- Coordinated closely with housekeeping staff to ensure timely room preparations before guests'' arrival.
- Maintained a clean and welcoming lounge area, setting the stage for exceptional service experiences.
- Consistently monitored trends in luxury travel industry to adapt best practices into Club Level services.
- Organized special events and private gatherings for club members, resulting in increased loyalty and repeat business.
- Managed guest requests efficiently, resolving issues promptly to maintain high levels of satisfaction.
- Enhanced guest satisfaction by providing personalized service and attending to specific needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
To-Go Server
Olive Garden
01.2019 - 09.2019
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Streamlined order assembly by effectively organizing completed dishes and coordinating with kitchen staff during peak hours of operation.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Utilized point-of-sale systems efficiently to input orders accurately and track customer preferences for future reference when desired.
- Contributed to a positive dining atmosphere by maintaining a clean and organized workspace, enhancing the overall guest experience.
- Implemented system for double-checking orders before hand-off, drastically reducing errors and customer complaints.
Host
Olive Garden
01.2019 - 09.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
To-Go Server
Olive Garden
12.2017 - 12.2018
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
- Utilized point-of-sale systems efficiently to input orders accurately and track customer preferences for future reference when desired.
- Participated in weekly team meetings, offering insights to improve to-go service operation.
- Managed phone and online orders with high degree of accuracy, ensuring customer satisfaction with every interaction.
- Maintained high standards of cleanliness and organization, ensuring safe environment for both staff and patrons.
- Enhanced customer experience by efficiently managing to-go orders and ensuring accuracy in every request.
Host
Olive Garden
12.2017 - 12.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Science - Criminology
University of Texas Permin Basin
Odessa, TX02-2018
Associate of Science - Gender Studies
Grayson College
Denison, TX12-2016
High School Diploma -
Krum High School
Krum, TX06-2014
Skills
- Mental health awareness
- Individualized service planning
- Community resource coordination
- Professional boundaries
- Family engagement
- Courtroom testimony
- Social media monitoring
- Report drafting
- Case study experience
- Juvenile assessment
- Large caseload management
- Probation violation response
- Juvenile probation
- Risk and needs assessments
- Verbal and written communication
- Case planning
- Team building
- Motivational
- First aid training
- Documentation
- Court testimony
Certification
- Licensed Juvenile Supervision Officer
- Licensed Juvenile Probation Officer
Timeline
Juvenile Probation Officer
Denton County Juvenile Probation
06.2023 - Current
Juvenile Supervision Officer
Denton County Juvenile Probation
09.2020 - 06.2023
Club Level Concierge
Walt Disney World Resort
04.2019 - 10.2019
To-Go Server
Olive Garden
01.2019 - 09.2019
Host
Olive Garden
01.2019 - 09.2019
To-Go Server
Olive Garden
12.2017 - 12.2018
Host
Olive Garden
12.2017 - 12.2017
Bachelor of Science - Criminology
University of Texas Permin Basin
Associate of Science - Gender Studies
Grayson College
High School Diploma -
Krum High School
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