Brianna Townsend
Evansville,IN
Summary
Highly-motivated employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Account Manager
Aerotek
Evansville, IN
09.2022 - Current
- Recruiting and providing customer support directly to clients.
- Ensuring clients’ hiring needs are met within the manufacturing industry.
- Strategically and effectively express our recruiting process and how we differ from our competitors to potential clients.
- Establishing targets and utilizing prospecting tools.
- Build and maintain relationships with my accounts by providing quality candidates and consulting.
- Conduct candidate orientation presentations.
- Perform weekly/daily duties with clients and potential clients include: cold calling, cold walk-ins, touring client’s worksites, and conduct client meetings.
- Managed recruiters that recruited on my accounts.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Maintained Applicant Tracking System records of all applicants.
- Utilized market analysis tools to consult clients with up-to-date data of the job market and ensure that labor pay is in line with market standards.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Effectively communicating with internal departments relevant to situations at hand.
- Identified best practices for recruiting process improvement.
Recruiter
Act Resources Staffing Agency
Evansville, IN
11.2019 - 09.2022
- Developed job descriptions and postings to attract qualified applicants.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Developed interview questions based on the position.
- Greeted candidates upon arrival and provided an overview of the interview process.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided guidance on onboarding paperwork.
- Negotiated contracts and bill rates with clients.
Locker Rentals Manager (Seasonal)
SmarteCarte
Santa Claus, IN
05.2019 - 12.2020
- Developed and maintained accurate records of staff availability and scheduling requests.
- Assisted in the recruitment process by scheduling interviews for potential new hires.
- Upkeep and maintain locker rental kiosks and lockers.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about the product, prices and services.
- Managed a team of 8 employees.
- Order inventory weekly.
Certified Nursing Assistant
Pine Haven Nursing Home
Evansville, IN
06.2018 - 11.2019
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse.
- Answered call lights promptly and responded to patient needs accordingly.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
MBA - Human Resources
University of Southern Indiana
Evansville, IN10.2023
Bachelor of Science - Psychology
University of Southern Indiana
Evansville, IN05.2022
Heritage Hills High School
Lincoln City, IN05.2018
Skills
- Preparing Contracts
- Territory Management
- Contract Negotiation
- Business Development
- Outbound Calling
- Recruitment
- New Hire Orientation
- Pre-Employment Screening
- Talent Acquisition
- Customer Support
- Cold Calling
- Professional Communication
Timeline
Account Manager
Aerotek
09.2022 - Current
Recruiter
Act Resources Staffing Agency
11.2019 - 09.2022
Locker Rentals Manager (Seasonal)
SmarteCarte
05.2019 - 12.2020
Certified Nursing Assistant
Pine Haven Nursing Home
06.2018 - 11.2019
MBA - Human Resources
University of Southern Indiana
Bachelor of Science - Psychology
University of Southern Indiana
Heritage Hills High School
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