Brianna Trigueiro
Calistoga,CA
Summary
Hardworking customer service representative with 5+ years of experience working in a fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Seeking Remote or Hybrid working opportunity.
Overview
7
7
years of professional experience
Work History
Merchandise
Costco
08.2023 - Current
- Ensured all items were returned to their proper location to ensure customer visibility and ease of access.
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Collaborated with team members to enhance merchandise presentation and drive customer engagement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
Online Grocery Pickup
Walmart
06.2021 - 12.2022
- Assessed customer needs and also locating products for specific orders. Pulling palettes and placing loads in designated areas. Prepping orders to be distributed to customers upon arrival.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Operated electric pallet jacks to efficiently move and organize inventory within warehouse.
Assistant Manager, Customer Service
Chevron
04.2019 - 06.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Led team in operational strategies to enhance service delivery and customer satisfaction.
- Led team in delivering exceptional customer service and improving satisfaction scores.
Customer Service Representative
AMPM
10.2018 - 04.2019
- Collaborated with team members to maintain a high standard of service during peak hours.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Hostess
Tahoe Joe’s Steakhouse
04.2018 - 09.2018
- Greeted and seated guests, ensuring prompt service and an inviting atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Coordinated with kitchen and waitstaff to maintain smooth communication during peak hours.
- Monitored dining area for cleanliness and readiness, adhering to health standards.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Skills
- Sales Expertise
- Communication skills
- Complaint resolution
- Money handling
- Retail store support
- Creative problem solving
Timeline
Merchandise
Costco
08.2023 - Current
Online Grocery Pickup
Walmart
06.2021 - 12.2022
Assistant Manager, Customer Service
Chevron
04.2019 - 06.2021
Customer Service Representative
AMPM
10.2018 - 04.2019
Hostess
Tahoe Joe’s Steakhouse
04.2018 - 09.2018
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