BRIANNA TRUESDALE
Summary
Successful at utilizing scripts and conversational strengths to consistently achieve or exceed sales targets. Conversational skills in English. Motivated individual with 10 years of customer service experience in fast-paced call center environments. Excellent verbal and written communication skills. Customer-focused agent skilled in growing customer base and increasing satisfaction. Well-organized and high-energy professional with personable telephone demeanor that regularly exceeds sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Inbound Sales Agent
Windstream
08.2023 - Current
- Provided exceptional customer service, resolving issues promptly and professionally.
- Utilized sales techniques to build customer interest and close sales.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Licensed Nail Technician
Alpha Male Nail Care
07.2022 - Current
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Offered advice and recommended products to improve and maintain nails.
- Executed pedicures and manicures using professional quality products and tools.
- Administered soothing hand massages as part of manicure services, enhancing overall customer experience and encouraging repeat visits.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Oversaw schedule to manage appointments of new and existing clients.
- Grew repeat client base through effective marketing and customer service.
Loan Officer Assistant
Movement Mortgage
03.2022 - 07.2022
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Loan Officer Assistant
Intercontinental Capital Group
02.2020 - 03.2022
- Work hand and hand with assigned top loan officers to refinance homes
- Communicate with each client weekly with updates
- Gather and handle all documents requested from clients
- Answer refinance questions and tackle any unexpected issues with all files
- Dedicated open communication with management to assure my top loan officers numbers are above average
- Responsible for emailing, calling, and/or text each client if any documents required
- Communicate with processors expectations of the clients refinance
- Guide clients through online portals and assist with all electronic disclosures
- Assigned with the top 3 loan officers in entire company.
Sales Representative
TSYS
06.2019 - 02.2020
- Created business partnership with privately owned and corporate businesses to improve POS systems
- Improve business needs with updated credit card systems & processing software
- Sale processing equipment to all types of medical offices
- Manage schedules meetings with owners, assistants, and board members on presenting different processing systems and products
- Create & explain power points to illustrate all functions of products.
Outbound Sales Representative
Spectrum Business
05.2018 - 06.2019
- Exceeds sales goals each month
- Establish long-term relationships by providing superior service
- Conduct service follow-ups with existing customers
- Help establish monthly SMART goals
- Provide troubleshooting assistance to existing customers
- Provide technical proficient advice on existing services.
Professional Sales Representative
Red Ventures LLC
07.2014 - 05.2018
- Consistently bring in business through rapport and well-gained trust over the phone
- Worked closely with managers to improve and create strategic ways to overcome hesitations and objections
- Participated in leadership program called Red Bros which helped new hires learn the sales process
- Top 10% of sales center average for nine months
- Negotiated prices, terms of sales, and service agreements
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Quoted prices, credit terms and other bid specifications
- Selected the correct products based on customer needs, product specifications and applicable regulations
- Attended monthly sales meetings and quarterly sales trainings
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Exceeded team sales goals by 40%.
Lead Hostess
Mellow Mushroom
02.2014 - 07.2014
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Quickly recorded transactions in MICROS system to deliver prompt service
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Provided friendly and attentive service
- Assisted co-workers whenever possible.
Waitress/Server
Stock Car Café
12.2013 - 02.2014
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Quickly recorded transactions in MICROS system to deliver prompt service
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Provided friendly and attentive service
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner
- Assertively upsold alcoholic beverages, appetizers and desserts
- Maintained complete knowledge of restaurant menu, including daily specials
- Monitored guest for intoxication and immediately reported concerns to management
- Stocked and maintained cleanliness of stations
- Maintained high standards of cleanliness and sanitation.
Waitress/Server
Hooters
10.2012 - 12.2013
- Greeted customers and provided excellent customer service
- Pleasantly and courteously interacted with customers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built loyal clientele through friendly interactions and consistent appreciation
- Verified that prepared food met all standards for quality and quantity
- Handled currency and credit transactions quickly and accurately
- Followed food safety procedures according to company policies and health and sanitation regulations
- Reported to all shifts wearing a neat, clean and unwrinkled uniform
- Performed all position responsibilities accurately and in a timely manner
- Diligently restocked work stations and display cases.
Cashier
Party City
10.2011 - 10.2012
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Answered product questions with up-to-date knowledge of sales and store promotions
- Provided ongoing guest service, including giving fashion advice
- Maintained cleanliness and presentation of stock room and production floor
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Routinely answered customer questions regarding merchandise and pricing
- Asked open-ended questions to assess customer needs.
Cashier
Bi-Lo
06.2010 - 06.2011
- Greeted customers entering the store to determine what each customer wanted or needed
- Provided an elevated customer experience to generate a loyal clientele
- Answered product questions with up-to-date knowledge of sales and store promotions
- Participated in physical inventory counts every time period
- Folded and arranged garments in an active displays
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Education
University of North Carolina
Charlotte, NCHigh School Diploma -
Ardrey Kell High
Charlotte, NC01.2011
Skills
- Excellent communication skills
- A team player that is flexible and dependable
- Exceptional interpersonal skills
- Able to quickly learn and retain information
- Able to make rapid decisions
- Able to comply and enforce organizational
- Upselling strategies
- Sales Pitches
- Competitor Analysis
- Pricing Data
Accomplishments
Gained Master Sales Agent award for remaining top 10% of the company.
Certification
- Licensed Nail Technician - 10/2023
- Notary License - Gained 02/2024
Timeline
Inbound Sales Agent
Windstream
08.2023 - Current
Licensed Nail Technician
Alpha Male Nail Care
07.2022 - Current
Loan Officer Assistant
Movement Mortgage
03.2022 - 07.2022
Loan Officer Assistant
Intercontinental Capital Group
02.2020 - 03.2022
Sales Representative
TSYS
06.2019 - 02.2020
Outbound Sales Representative
Spectrum Business
05.2018 - 06.2019
Professional Sales Representative
Red Ventures LLC
07.2014 - 05.2018
Lead Hostess
Mellow Mushroom
02.2014 - 07.2014
Waitress/Server
Stock Car Café
12.2013 - 02.2014
Waitress/Server
Hooters
10.2012 - 12.2013
Cashier
Party City
10.2011 - 10.2012
Cashier
Bi-Lo
06.2010 - 06.2011
University of North Carolina
High School Diploma -
Ardrey Kell High
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