Brianna Tucker
Licensed Practical Nurse {LPN096849}
Valdosta,GA
Summary
Dedicated nursing professional offering over seven years of combined experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients and customers of all backgrounds. Confident in ability to collaborate with cross-functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Licensed Practical Nurse
South Georgia Medical Center
Valdosta, GA
11.2018 - Current
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Adapted to a 260% influx of patients during the COVID19 pandemic, working overtime and implementing new care procedures.
- Assisted with admissions, appointments, transfers and discharges in a 32 bed medical surgical unit while providing support to staff.
- Respected patient confidentiality, and cultural differences through customer service and diversity training, hospital policies, as well as HIPAA guidelines.
- Cared for wounds, provided treatments and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Performed functional assessments for admission and discharge.
- Comforted and counseled patients and families throughout care process.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Trained 10 new hires on company specific policies, procedures, and compliance guidelines.
General Manager
Masatos Japanese Steakhouse
Valdosta, GA
05.2017 - 01.2019
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Increased health and safety management by over 15% by ensuring that all employees were made aware of the regulatory compliance measures resulting in 250 days with no work-related injuries.
- Improved restaurant Yelp ratings 2 stars by providing excellent customer service, and creative problem solving.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Evaluated suppliers to maintain cost controls and improve operations.
- Implemented a scheduling tool for staff, leading to increased workplace satisfaction and a 90% decrease in call outs.
Customer Service Representative
EleadOne
Valdosta, GA
05.2015 - 08.2017
- Received a 5-star customer satisfaction rating by with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed customer insight reports and the input of over 12,000 units of sensitive data.
- Answered 250 (avg) calls per day, exceeding quota by 15%.
- Scheduled and coordinated in-person meetings and appointments for 200+ service departments nationwide.
Education
Licensed Practical Nursing
Wiregrass Georgia Technical College
Valdosta, GA 08.2014 - 10.2018
Certified Nursing Assistant
Wiregrass Georgia Technical College
Valdosta, GA 01.2014 - 05.2014
Skills
Intravenous therapy
undefinedCertification
CPR / BLS
Timeline
NIHSS certified
08-2022
Daisy Award Nominee
01-2022
Licensed Practical Nurse
South Georgia Medical Center
11.2018 - Current
Licensed Practical Nurse
10-2018
CPR / BLS
08-2017
General Manager
Masatos Japanese Steakhouse
05.2017 - 01.2019
Customer Service Representative
EleadOne
05.2015 - 08.2017
Licensed Practical Nursing
Wiregrass Georgia Technical College
08.2014 - 10.2018
Certified Nursing Assistant
Wiregrass Georgia Technical College
01.2014 - 05.2014
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