Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Turnquist

Davenport,IA

Summary

Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.

Overview

7
7
years of professional experience

Work History

Front Office Receptionist

Genesis Medical Center
02.2023 - Current
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Pharmacy Technician

Divvydose
10.2021 - 05.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

CNA

Genesis Medical Center
10.2017 - 01.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

Business Transfer

Scott Community College
Bettendorf, IA

High School Diploma -

North Scot High School
Eldridge, IA
05-2016

Skills

  • Appointment Scheduling
  • Call Answering and Routing
  • Verbal and written communication
  • Listening Skills
  • Problem-solving skills
  • Building Relationships
  • Organization skills
  • Team Collaboration
  • Telephone Etiquette

Timeline

Front Office Receptionist

Genesis Medical Center
02.2023 - Current

Pharmacy Technician

Divvydose
10.2021 - 05.2022

CNA

Genesis Medical Center
10.2017 - 01.2021

Business Transfer

Scott Community College

High School Diploma -

North Scot High School

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Brianna Turnquist