Brianna Valencia
Katy
Summary
Dynamic and results-driven professional with extensive experience in customer service at Chick-fil-A. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining financial integrity, while demonstrating reliability and a strong work ethic. Committed to fostering a positive dining experience and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Expo/Cashier
Torchy's Tacos
07.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining clean and organized dining areas for optimal customer experience.
- Provided excellent customer service by addressing inquiries and resolving concerns promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Educated customers on menu items, promoting specials to enhance sales opportunities.
Cashier
The Home Depot Store Support Center
04.2024 - 11.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances throughout shifts to ensure financial integrity.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
Crew Member
Wang Shack
01.2024 - 05.2024
- Provided excellent customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Assisted in food preparation, ensuring quality and consistency of menu items.
Sr. Certified Trainer
Chick-fil-A
10.2022 - 12.2023
- Developed and delivered training sessions for new team members, enhancing onboarding experience.
- Facilitated hands-on workshops to improve operational efficiency and service quality.
- Collaborated with management to create training materials aligning with company standards and values.
- Assessed trainee performance and provided constructive feedback for continuous improvement.
Education
Associate of Applied Science - Nursing
Lone Star College
Houston, TXHigh School Diploma -
Morton Ranch High School
Katy, TX03.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash register operation
- Order taking
Certification
ServSafe
TABC
Timeline
Expo/Cashier
Torchy's Tacos
07.2024 - Current
Cashier
The Home Depot Store Support Center
04.2024 - 11.2024
Crew Member
Wang Shack
01.2024 - 05.2024
Sr. Certified Trainer
Chick-fil-A
10.2022 - 12.2023
Associate of Applied Science - Nursing
Lone Star College
High School Diploma -
Morton Ranch High School