Brianna Van Tassel
Cape Coral,FL
Summary
Adept at enhancing pharmacy operations and patient care, I significantly improved workflow efficiency and customer satisfaction at CPS Solutions, LLC. My expertise in HIPAA compliance and exceptional teamwork led to a notable increase in service quality. Recognized for outstanding performance, I excel in medication therapy management and fostering collaborative environments.
Pharmacy professional with solid foundation in specialty medications and patient-focused care. Known for reliability and adaptability in dynamic healthcare environments, with history of fostering collaborative team efforts and achieving meaningful patient outcomes. Utilizes strong organizational skills and attention to detail to ensure precise medication handling and patient safety.
Overview
8
8
years of professional experience
Work History
Specialty Pharmacy Technician
CPS Solutions, LLC
12.2021 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed high-pressure situations effectively by maintaining composure while prioritizing tasks during peak hours of operation.
- Collaborated with healthcare providers to ensure optimal medication therapy outcomes for patients.
- Improved workflow efficiency with accurate data entry of prescription information into the pharmacy management system.
- Coordinated with insurance companies to resolve billing discrepancies or obtain prior authorizations for specialty medications promptly.
- Participated in continuous professional development through training programs, workshops, and conferences to stay current with industry trends and best practices.
- Served as a mentor for new technicians, offering guidance on best practices within the specialty pharmacy setting.
- Maintained patient confidentiality by adhering to HIPAA regulations and other privacy guidelines.
- Facilitated timely medication refills by proactively contacting patients for adherence checks and refill reminders.
- Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.
- Supported pharmacists in conducting comprehensive medication reviews, improving patient safety and therapeutic outcomes.
- Ensured regulatory compliance by adhering to federal and state laws governing the practice of pharmacy.
- Achieved recognition for outstanding performance, consistently exceeding established goals and expectations in the specialty pharmacy technician role.
- Assisted in managing specialty medications by tracking and monitoring patient progress throughout treatment courses.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Operations Manager
Walgreens Boots Alliance
01.2017 - 11.2021
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Education
High School Diploma -
Lorenzo Walker Technical High School
Naples, FL05-2013
Skills
- HIPAA compliance
- Data accuracy
- Medication therapy management
- Dosage form preparation
- Prior authorization processing
- Pharmaceutical calculations
- Medication dispensing
- Insurance verification
- Medication compounding
- Insurance communication
- Adherence monitoring
- Prescription delivery
- Patient records
- Coverage explanation
- Pharmacy systems
- Problem-solving skills
- Patient confidentiality
- Team collaboration
- Medicare and medicaid process
- Insurance billing
- Billing support
- Teamwork
- Customer service
- Problem-solving abilities
- Recordkeeping and documentation
Accomplishments
Received a personal shout out from the Vice President of Pharmacy Operations of Lee Health. Quoted below
"Brianna does a great job communicating and executing assignments. There is an ultra-expensive medication therapy that needs to be relocated form the Lee Health Specialty Pharmacy to the Regional Cancer Center and an infrequent but regular basis. As the delivery person for this six figure cost therapy, she always prepares the product in a standardized and accreditation standard approved cold chain packaging with receipt for timely efficient and effective delivery. She listens and communicates effectively for the benefit of our employees and patients. Thanks for your consistency in delivery of excellent service."
Timeline
Specialty Pharmacy Technician
CPS Solutions, LLC
12.2021 - Current
Pharmacy Operations Manager
Walgreens Boots Alliance
01.2017 - 11.2021
High School Diploma -
Lorenzo Walker Technical High School
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