Brianna Vasquez
Hacienda Heights,CA
Summary
Motivated and compassionate professional with hands-on experience in customer service, team leadership, and conflict resolution, currently completing a Bachelor's degree in Social Work. Proven ability to build rapport with diverse individuals, manage responsibilities under pressure, and lead with empathy and accountability.
Overview
5
5
years of professional experience
Work History
Store Supervisor
Lakeshore Learning Store
07.2023 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on product knowledge and customer service techniques.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Resolved customer inquiries and complaints, promoting positive shopping experiences.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Restaurant Manager
Raising Cane's
07.2020 - 08.2023
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service excellence and product knowledge.
- Conducted regular performance evaluations to identify training needs and improve team efficiency.
- Collaborated with upper management to develop strategic plans for sales growth and operational improvements.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed schedules to maintain optimal staffing levels during peak hours.
Education
Bachelor of Arts - Social Work
California State University, Los Angeles
Los Angeles, CA05-2026
Associate of Arts - Sociology
Mt. San Antonio College
Walnut, CA12-2024
High School Diploma -
La Puente High School
La Puente, CA05-2021
Skills
- Positive Focused Mindset
- Strong Work Ethic
- Reliable and Accountable
- Empathetic
- Active Listener
- Communication
Timeline
Store Supervisor
Lakeshore Learning Store
07.2023 - Current
Restaurant Manager
Raising Cane's
07.2020 - 08.2023
Bachelor of Arts - Social Work
California State University, Los Angeles
Associate of Arts - Sociology
Mt. San Antonio College
High School Diploma -
La Puente High School
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