BRIANNA VAUGHT
San Antonio,TX
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
12
12
years of professional experience
Work History
OFFICE MANAGER
Roka Health and Wellness
08.2021 - Current
- Developed and implemented office procedures for efficient workflow
- Oversaw all administrative staff, including hiring, training, and performance evaluations
- Trained new staff members on referrals, medical billing, front desk protocols, and back office flow
- Managed daily operations of a busy office environment
- Supervised staff of 25 employees
- Coordinated and organized staff meetings
- Managed efficient scheduling of staff and employee time sheets
- Processed payroll and employee benefits
- Handled customer inquiries and complaints.
MEDICAL SPA MANAGER/TECHNICIAN
Revify Med Spa
08.2021 - Current
- Responsible for overseeing the daily operations of a busy medical spa
- Developed and implemented policies and procedures to ensure the highest standard of client service
- Trained and supervised staff, ensuring compliance with safety and sanitation regulations
- Scheduled, managed, and tracked client appointments
- Processed and documented payments
- Performed treatments such as Hair Restoration, Body Contouring, Skin Tightening, Sexual dysfunction, Hydrafacials, Microneedling RF, and more
- Assisted physicians with PRP injections, Botox, and dermal fillers
- Managed inventory and ordering of products
- Performed all consultations and offered appropriate treatment options.
MEDICAL SPA MANAGER/TECHNICIAN
Marcos Medical Wellness
08.2018 - 08.2021
- Managed daily operations of a busy medical spa, including scheduling appointments, overseeing staff, and handling customer inquiries
- Trained and supervised medical spa technicians in the use of laser and other aesthetic treatments
- Assisted in the development of marketing materials to promote the medical spa's services
- Developed and maintained inventory control systems to ensure an adequate supply of products and services
- Monitored patient safety and provided support and education to ensure a positive experience for all patients
- Managed all patient consultations
- Organized events such as seminars aimed at increasing brand awareness among target audiences
OFFICE MANAGER
Brent Gillespie, DPM
07.2012 - 07.2018
- Managed time cards for payroll purposes
- Schedule patients for anesthesia and surgery
- Collected patient insurance information and authorized services, providing information about co-pays and general costs to new patients
- Manage basic billing and coding tasks for standard office procedures, streamline billing processes, and medical terminology.
Education
North East Lakeview College
05.2012
Skills
- Hair restoration
- Microneedling RF
- Skin tightening
- Body Contouring
- Sexual dysfunction
- Bioidentical hormone therapy
- Vaginal rejuvenation
- Incontinence therapy
- Medical Terminology
- Customer Service
- Detail Oriented
- Communication and relationship building
- Critical thinking
- Professional Networking
- Patient/Client Relations
Timeline
OFFICE MANAGER
Roka Health and Wellness
08.2021 - Current
MEDICAL SPA MANAGER/TECHNICIAN
Revify Med Spa
08.2021 - Current
MEDICAL SPA MANAGER/TECHNICIAN
Marcos Medical Wellness
08.2018 - 08.2021
OFFICE MANAGER
Brent Gillespie, DPM
07.2012 - 07.2018
North East Lakeview College