Brianna Velarde

• Streamlined verification processes, improving turnaround times for patient eligibility assessments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Collected room deposits, fees, and payments.

In my position I did the following

• Coordinated appointment scheduling, optimizing daily patient flow and enhancing office efficiency.
• Managed front desk operations, ensuring smooth patient check-in and check-out processes.
• Provided exceptional customer service, addressing inquiries and resolving patient concerns effectively.
• Conducted thorough insurance verifications to ensure accurate patient coverage and minimize claim denials.
• Developed and implemented individualized treatment plans for diverse patient needs.

• Maintain a safe play environment.
• Observe and monitor children's play activities.
• Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
• Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
• Instruct children in health and personal habits, such as eating, resting, and toilet habits.
• Create developmentally appropriate lesson plans.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• File and maintain records.
• Take orders for merchandise or materials and send them to the proper departments to be filled.

• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Answer telephones and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Complete insurance or other claim forms.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.

• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Complete insurance or other claim forms.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.