Summary
Overview
Work History
Skills
Timeline
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Brianna Vick

Southgate,MI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Front Office Manager

Roost Detroit
05.2023 - Current
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for guests and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed detailed plans based on broad guidance and direction.

Concierge Agent

Detroit Foundation Hotel
10.2022 - 05.2023
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained accurate and up-to-date records of guest information.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Handled customer complaints to satisfy and retain guests.

Skills

  • Policy and procedure modification
  • Proposal Writing
  • Proficient in Microsoft Office
  • Oral and writing communication
  • Workflow Coordination
  • Schedule Coordination
  • Project Management
  • Sales and Marketing
  • Training and coaching
  • Operational Reporting
  • Emergency Preparedness
  • Human Resources
  • Staff Training and Development
  • Relationship Building
  • Exceptional communication
  • Hospitality services
  • Payroll and budgeting
  • Listening Skills

Timeline

Front Office Manager

Roost Detroit
05.2023 - Current

Concierge Agent

Detroit Foundation Hotel
10.2022 - 05.2023

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Brianna Vick