Brianna Villa
Hacienda Heights,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
Starbucks Corporation
06.2014 - Current
- Assisting store manager and running store operations during scheduled shifts, including opening and closing store, supervising employees, delegating responsibilities, training baristas as needed and developing positive relationships with staff
- Ensuring proper cash management and cash register policies
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Assistant Manager
The Picture People Inc
06.2009 - 08.2014
- Being accountable for funds in POS system, including sales, payments, opening and closing validation
- Managing time effectively through proper planning and delegation
- Completing studio operational requirements according to company guidelines by assigning tasks
- Contributing to company financial objectives by achieving studio sales goals
Location Manager
SEPIA Photo Promotions
03.2009 - 04.2009
- Responsible for hiring, training, scheduling, staying within allotted hours, sales of goods, and sales of picture packages
- Time management to manage set for scheduling employees and balancing breaks on daily basis
- Quick cash handling and camera/printer handling skills
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
Education
Major - Business Administration
Mt. Sierra College
Monrovia, CA2011
Photography Certificate -
Tri-Community Photography Center
Covina2010
High School Diploma -
Los Altos High School
Hacienda Heights, CA2008
Skills
- Staff Motivation
- Inventory control and record keeping
- Conflict resolution techniques
- Goal Setting and Tracking
- Employee Training
- Staff Management
- Customer-Oriented
- Workplace Safety
- Customer service and care
Timeline
Shift Supervisor
Starbucks Corporation
06.2014 - Current
Assistant Manager
The Picture People Inc
06.2009 - 08.2014
Location Manager
SEPIA Photo Promotions
03.2009 - 04.2009
Major - Business Administration
Mt. Sierra College
Photography Certificate -
Tri-Community Photography Center
High School Diploma -
Los Altos High School
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