Summary
Overview
Work History
Education
Skills
Websites
Timeline
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BRIANNA WAGGONER

St Louis,MO

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

5
5
years of professional experience

Work History

Live Chat Agent

Reynolds and Reynolds
01.2025 - 04.2025
  • Responded to 3 customer inquiries simultaneously and provided accurate information about products and services via live chat.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.

NANNY

Self-Employed
11.2023 - 11.2024
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.

INDEPENDENT SALES CONSULTANT

Paparazzi Accessories
01.2020 - 12.2023
  • Drove sales growth through personalized customer engagement, optimizing product presentations for diverse clientele and consistently exceeding monthly targets.
  • Pioneered creative marketing strategies on social media platforms, resulting in expanded customer base and increased brand visibility in local markets.
  • Leveraged social media platforms to implement creative marketing strategies, significantly expanding customer base and enhancing brand visibility.

ADMISSIONS OUTREACH COORDINATOR

Martinsburg College
07.2023 - 12.2023
  • Spearheaded outreach initiatives, fostering connections with prospective students and boosting enrollment rates at Martinsburg College.
  • Implemented data-driven strategies to optimize admissions processes, resulting in improved conversion rates and student satisfaction.
  • Pioneered data-driven strategies to refine admissions procedures, resulting in higher conversion rates.
  • Developed creative outreach methods to attract diverse student populations.

CHAT SUPPORT REPRESENTATIVE

Foundever
01.2023 - 07.2023
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
  • Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
  • Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
  • Responded to customer requests 3 at a time, offering excellent support and tailored recommendations to address needs.

Education

Certificate - Medical Billing & Coding

St. Charles Community College
Cottleville, MO

Skills

  • Time management
  • Attention to detail
  • Problem solving
  • Interpersonal communication
  • Adaptability
  • Leadership
  • CRM Software
  • Computer Literacy

Timeline

Live Chat Agent

Reynolds and Reynolds
01.2025 - 04.2025

NANNY

Self-Employed
11.2023 - 11.2024

ADMISSIONS OUTREACH COORDINATOR

Martinsburg College
07.2023 - 12.2023

CHAT SUPPORT REPRESENTATIVE

Foundever
01.2023 - 07.2023

INDEPENDENT SALES CONSULTANT

Paparazzi Accessories
01.2020 - 12.2023

Certificate - Medical Billing & Coding

St. Charles Community College

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