Brianna Wagner
Arlington
Summary
Proven Bartender with a track record of enhancing customer satisfaction at Boomerjacks Grill & Bar through exceptional service and a friendly demeanor. Adept at multitasking and responsible alcohol service, I've developed a loyal clientele and contributed significantly to team success. My outgoing personality and customer service expertise make me a valuable team player.
Overview
11
11
years of professional experience
Work History
Bartender
Boomerjacks Grill & Bar
03.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Applebees Grill + Bar
05.2018 - 03.2020
- Served in a high volume environment.
- creating a personable experience for the guest.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Hostess and Server
Twin Peaks
01.2017 - 01.2018
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess, Server and Bartender
Redneck Heaven
01.2014 - 01.2017
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Anticipated guest needs by keeping an eye on their drinks and offering refills before they had to ask.
- Trained new bartenders on drink recipes, pouring techniques, and customer service best practices.
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Responsible alcohol service
Timeline
Bartender
Boomerjacks Grill & Bar
03.2020 - Current
Bartender
Applebees Grill + Bar
05.2018 - 03.2020
Hostess and Server
Twin Peaks
01.2017 - 01.2018
Hostess, Server and Bartender
Redneck Heaven
01.2014 - 01.2017
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