Brianna Walker

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
• Connected with customers to support positive transaction experiences and address service concerns.
• Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
• Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
• Provided warranty information to customers purchasing covered items and services.
• Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
• Delivered consistently accurate orders, special requests and menu alterations.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Assisted customers by answering questions and fulfilling requests.
• Answered questions about store policies and addressed customer concerns.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Increased sales by offering advice on purchases and promoting additional products.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Kept shelves stocked with popular items by tracking trends and requesting new orders.
• Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
• Maintained presentable customer areas with diligent cleaning and proactive recovery management.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Moved heavy boxes and full merchandise bins up to 60 pounds ( or more) in weight by maintaining physical strengths and stamina.
• Trained as Cashier and provided back-up coverage to provide customers with optimal support.
• Key Holder
• Opened & closed store per day

• Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
• Handled over Thousands of incoming telephone calls, emails and chat requests.
• Helped customers complete online services and assisted with user access problems such as ballot requests
• Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future voting needs
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Pleasantly greeted all callers and asked how to be of assistance.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Scheduled and confirmed appointments for both company personnel and visitors.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Collected and verified telephone numbers, addresses and proper spelling of names.
• Performed clerical work such as sorting mail, restocking supplies and typing documents.
• Maintained accurate records of calls placed and received.
• Operated digital paging system to notify recipients of incoming calls.
• Maintained accurate directory of all personnel and phone extensions.
• Used company's paging system to immediately contact specific personnel.

• Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
• Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
• Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
• Monitored beer, liquor and wine departments to uncover any potential underage or intoxicated individual and deny sale of alcohol to offending persons.
• Pleasantly greeted customers and provided prompt and courteous service.
• Checked for outdated and overripe grocery items and removed from inventory.
• Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Recommended products to customers to drive sales.
• Operated Cash Register

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Answered questions about store policies and addressed customer concerns.
• Informed customers of current store promotions to encourage additional sales purchases.
• Folded and arranged merchandise in attractive displays to drive sales.
• Supported loss prevention goals by monitoring shopper behavior.

I worked community service , My responsibilities included

Stamping Books

Organizing Shelves

Cleaned Surfaces

Assisted Customers With Book Check Outs

• Greeted visitors, answered questions and assisted with individual needs or requests.