Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Walker

Brandywine

Summary

Passionate and friendly professional with 8 years of experience in fast-paced, deadline-driven environments. With the ability to demonstrated quick and effective decisions making while maintaining excellent customer service. Possesses exceptional work ethic and goes above and beyond to exceed expectations. Skilled in building productive working relationships and supporting teams. A great communicator with creativity, and self-motivated to get things done.

Overview

9
9
years of professional experience

Work History

Senior Hospitality Associate

Williams Lea
08.2022 - Current
  • Manage meeting logistics and operations for the hospitality service line for catering and guests' engagement
  • Communicate with all teams to ensure proper execution of work and all timelines and deadlines are met
  • Coordinate events/meetings with senior leadership to provide creative set-ups and personalized catering presentations
  • Develop and implement innovative strategies to enhance guest experience and satisfaction, taking into consideration the unique needs and preferences of each client and their guests
  • Facilitate and improve customer satisfaction and service quality by regularly seeking feedback from customers to identify areas for improvement, and addressing customer concerns in a timely and satisfactory manner.
  • Manage all the supply and daily orders required for the business and ensure the client needs are met
  • Monitor and supervise all conference rooms and visitor offices for supply needs and rooms are up to the highest presentation level

Hospitality Associate

Forrest Solutions
08.2021 - 08.2022
  • Managed the incoming inquires and responded in a timely and professional manner
  • Supported the front desk for schedules and timelines for all events and ensured proper execution
  • Communicated effectively with executive assistants to gather vital information and disseminated the information accordingly
  • Made sure all visitors are recorded and provided daily reporting to managers
  • Kept daily records of events and activities for the operations in order to assess performance
  • Supported senior leadership by creating status reports on activities related to planning, scheduling, cancellation, inquiries, and the resources for various events.
  • Organized, coordinated and deployed conference events while delivering superior customer service
  • Worked with the catering manager to ensure all catering details are accurate and updated

Floor Supervisor

National Air & Space Museum
08.2019 - 09.2020
  • Trained team members in successful strategies to meet operational and sales targets
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork
  • Exceeded sales goals and accomplish business objectives by inspiring staff and promoting target products.

Floor Supervisor

Van Heusen
11.2017 - 08.2019
  • Trained and supported sales force with closing deals
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs
  • Taught salespeople to close deals and improve sales performance to increase revenue for the company
  • Partnered with the operations team to achieve company revenue and profit goals
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Film Crew/Marketing

AMC Rivertowne 12
09.2015 - 11.2017
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
  • Developed strong cooperative relationships with coworkers and managers
  • Contributed to team success by completing jobs quickly and accurately
  • Operated all machinery safely to reduce workplace accidents
  • Assist in creating and implementing marketing strategies to increase ticket sales and customer engagement
  • Assist in developing and implementing marketing strategies to promote upcoming movie releases and special events, including social media campaigns, print materials, and in-theater promotions.

Team Member

Six Flags America
06.2015 - 08.2015
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences
  • Operated rides and attractions according to written guidelines to reduce injuries
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
  • Cleaned rides and attractions to reduce spread of germs and bacteria
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements
  • Assisted customers in entering and exiting rides, providing balance support and general directions
  • Kept work areas clean, organized and safe to promote efficiency and team safety.

Education

High school diploma -

Oxon Hill High School
Oxon Hill, Maryland
06.2017

Skills

  • Team management

  • MS Office/Google applications

  • Cash Handling

  • Business operations

  • Problem Solving

  • Customer service

  • Communication

  • Time management

  • Creative thinking

  • Client first approach

  • Organization

  • Logistics management

  • Leadership

  • Guest experience enhancement

  • Catering management

  • Scheduling

  • Administrative support

  • Decision making

  • Self-motivated

  • Collaboration

  • Attention to detail

  • Multitasking

  • Event Coordination

Timeline

Senior Hospitality Associate

Williams Lea
08.2022 - Current

Hospitality Associate

Forrest Solutions
08.2021 - 08.2022

Floor Supervisor

National Air & Space Museum
08.2019 - 09.2020

Floor Supervisor

Van Heusen
11.2017 - 08.2019

Film Crew/Marketing

AMC Rivertowne 12
09.2015 - 11.2017

Team Member

Six Flags America
06.2015 - 08.2015

High school diploma -

Oxon Hill High School

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Brianna Walker