Summary
Overview
Work History
Education
Skills
Timeline
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BRIANNA WALKER

Orlando,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

CUSTOMER SERVICE REPRESENATIVE

ENTERPRISE HOLDINGS
04.2021 - 07.2024
  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Prioritizing customers needs and staying organized
  • Working with Odyssey and Odyssey 2.0 system
  • Receiving over 700 customers a day and adjusting rates in the system and working with corporate accounts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

ASSISANT SUPERVISOR

SEAWORLD PARKS & ENTERTAINMENTS
11.2017 - 08.2021
  • Oversaw employee supervision, client satisfaction, contract management and daily work
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Resolved customer complaints and adjusted policies to meet changing needs.

RECEPTIONIST

LIBERTY INCOME TAX
01.2015 - 05.2016
  • Greeted visitors, assessed needs and direct to appropriate personnel to address concerns, resolve complaints or answer questions
  • Prepared, complied and filed documents as well as reports presented to various parties
  • Expanded administrative duties to include sending emails, creating daily tasks and maintaining timekeeping records.

Education

BUSINESS HOSPITALITY AND MANAGEMENT -

VALENCIA COLLEGE

Skills

  • Staff motivation and discipline
  • Employee training
  • Ability to learn in diverse manners
  • Excellent communication and interpersonal skills
  • Leadership
  • Reliable and trustworthy
  • Organization
  • Upselling
  • Sales
  • Product Knowledge
  • Complaint resolution
  • Payment Processing

Timeline

CUSTOMER SERVICE REPRESENATIVE

ENTERPRISE HOLDINGS
04.2021 - 07.2024

ASSISANT SUPERVISOR

SEAWORLD PARKS & ENTERTAINMENTS
11.2017 - 08.2021

RECEPTIONIST

LIBERTY INCOME TAX
01.2015 - 05.2016

BUSINESS HOSPITALITY AND MANAGEMENT -

VALENCIA COLLEGE

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