Brianna Walker
Montgomery,AL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Shelf Stocker
Walmart
Prattville, Alabama
11.2023 - Current
- Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly.
- Maintained store shelves by removing expired products, rotating stock, and restocking items as needed.
- Organized backroom storage areas to ensure efficient product retrieval.
- Regularly checked inventory levels of existing stock to determine reorder needs.
Assembly Line Worker
Big Lots Distribution Center
Montgomery, AL
03.2023 - 02.2025
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Customer Service Representative
Sykes Enterprises, Incorporated
Montgomery
05.2019 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Some College (No Degree) - Child Development
H. Councill Trenholm State Community College
Montgomery, ALHigh School Diploma -
Stanhope Elmore High School
Millbrook, AL05-2018
Skills
- Proficient with planograms and schematics
- Production leadership
- Store planning and display design
- Reset and recovery
- Stock organization
Timeline
Shelf Stocker
Walmart
11.2023 - Current
Assembly Line Worker
Big Lots Distribution Center
03.2023 - 02.2025
Customer Service Representative
Sykes Enterprises, Incorporated
05.2019 - 10.2023
Some College (No Degree) - Child Development
H. Councill Trenholm State Community College
High School Diploma -
Stanhope Elmore High School