Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Wallace

Manteca,California

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Driven to obtain a position within a company that comes with growth and knowledge.

Overview

10
10
years of professional experience

Work History

Facility Management Planning and Scheduling

Draexlmaier
Livermore, CA
09.2023 - Current
  • Coordinated with vendors to ensure timely delivery of materials needed for facility projects.
  • Monitored and maintained the budget, ensuring all expenses stayed within allocated limits.
  • Plan schedule tasks related to inspections, preventative, predictive and proactive maintenance, including labor force, materials, spare parts, and equipment required.
  • Responsible for key performance factors and presentation monthly in a timely manner.
  • Responsible to manage and ensure the maintenance work order process and documentation.
  • Analyzes work order data and other documentation to initiate necessary repairs, place RFQ for materials needed, and improvements in communication the FM Supervisor team.
  • Assist facilities team lead, supervisor and head of FM to effectively schedule technicians and resources.
  • Obtain quotation through vendors and approval through DAA RFQ system.
  • Place purchase orders for materials, equipment, spare parts associated with the MRO sourcing, related to supply of warehouses, parts needed, and inventory control.
  • Implementation of new procedures to include new items, new facilities and revisions into the maintenance administrative process and CMMS.
  • Responsible to maintain and manage all historical records, all inspections, PM, and ensure all records and in correct folder location electronically.
  • Coordinate work for both internal and external resources (contractors)
  • Encourage and participate in 5’s principal activities and ensure continuous improvement.
  • Manage all help desk
  • Meetings with Germany headquarters as required for all system updates and improvements.
  • Responsible to participate in audits and provide all required documentation.
  • Assist other sites as needed
  • Travel as needed
  • Ensure all legally required maintenance activities are scheduled and documented.

Supervisor

Homeguard Incorporated
Livermore, CA
06.2021 - 04.2023
  • Running reports from previous day for daily activity events
  • Monitoring box to ensure 1hr turnaround time
  • Review all new, supplemental, and re-inspection orders
  • Sent out QA emails to reps and offer coaching
  • Schedule Saturday Coverage 1 month in advance
  • Handling inbound Pure chat inquires and reviewing transcripts
  • Handling escalated customer calls from CSRS and accounting department
  • Taking calls in queue and customer service overflow
  • Answering customer service questions
  • Providing custom bids for inspections above 5000 sq ft
  • Entering time off request on calendar
  • Attendance tracking
  • Review recorded calls with customer complaints
  • Training reps on HGHW pitch and creating rebuttal sheets to ensure they're meeting and working to exceed 20% goal
  • Running HGHW numbers via NetSuite and inputting data into spread sheet

Department Specialist

CoreTechs Inc
Livermore, CA
10.2019 - 08.2020
  • Sent confirmations out to all vendors and brokers to confirm that PO had been received, expected ETA, and if any issues.
  • Created DSWI orders on average 10 daily to process and send to vendors
  • Prepared reports by collecting, analyzing, and summarizing data and trends.
  • Kept percentage of summarizing data up to 94%
  • Cancelled PO's that are past deadline for transition that is taking place from one DC to another.
  • Kept track of PO's that were due in 3 days or past due and had yet to schedule appointment.
  • Moved into Procurement Specialist position
  • Was tasked to work off my daily report that generated about 1,300-2,000 PO's
  • Cleaned up report by handling old PO's or resolving whether or not they needed to be cancelled.
  • Expedited, tracked, and solved problems for buyers nationwide.
  • Worked as middle man between vendors, brokers, and carriers with PO's that were taking lost sales.
  • Kept priority template for all orders that needed to be actioned on right away and followed through until PO was received and closed.

Operations / HR /Administrative Assistant

Wastexperts
Martinez , CA
02.2018 - 06.2019
  • Liaison between dispatch and customer service.
  • Responds to emails on behalf of Managers.
  • Takes field calls and escalates to correct customer service representative.
  • Calls haulers for all bin repairs.
  • Manages, maintains, and drafts Red Sheets for following day.
  • Manage fleet route binders.
  • Manages truck inspection sheets for HQ
  • Update client information in Salesforce
  • Maintain office orders
  • Updates insurance cards and truck Id's for company vehicles for HQ/San Jose.
  • Manage and maintains broken phones.
  • Manage Power Washing for all properties.
  • Data entry for bulk items that are picked up from properties.
  • Handle trash audit (pull trash bills per quarter)
  • Review field crew members times in and out daily
  • Manage missed punch forms
  • Tracks and submits payroll / PTO / Sick time.
  • Uses calendar to track vacation / sick / no call no shows
  • Onboarding through Paychex Flex (Enter new employee in system, discuss Company Policies, ensure all documents are signed.)

Inspector Scheduling / Senior Customer Service Rep

HomeGuard
Livermore CA , CA
07.2014 - 02.2018
  • Worked closely with realtors, home owners, and buyers, to schedule property inspections.
  • Initiated operations improvements to improve overall call center productivity.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Trained lot of new employees to help become great asset to company.
  • Multi tasked towards helping customers via phone, emails, and live chat
  • Consistently hit and exceeded sales goals by 20%.
  • Identified customer needs, as well as developed sales strategies.
  • Promoted to scheduling department, which deals closely with inspectors and upper management.

Education

Real Estate

Real Estate Express
CA
09.2020

Licensed Cosmetologist

Marinello School Of Beauty
Stockton
10.2012

High School Diploma -

Manteca High School
Manteca
06.2010

Skills

  • Believes in accountability within team environment
  • Fast learner / Organized / comprehensive knowledge of customer service
  • Extensive experience in telecommunication
  • 62 WPM
  • On time / reliable / execute administrative duties in a timely manner
  • Strong People Skills
  • Team Leadership
  • Microsoft / Salesforce / Excel / Paychex Flex / Insperity / Dropbox/ Netsuite

Timeline

Facility Management Planning and Scheduling

Draexlmaier
09.2023 - Current

Supervisor

Homeguard Incorporated
06.2021 - 04.2023

Department Specialist

CoreTechs Inc
10.2019 - 08.2020

Operations / HR /Administrative Assistant

Wastexperts
02.2018 - 06.2019

Inspector Scheduling / Senior Customer Service Rep

HomeGuard
07.2014 - 02.2018

Real Estate

Real Estate Express

Licensed Cosmetologist

Marinello School Of Beauty

High School Diploma -

Manteca High School

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Brianna Wallace