Shareatha Webster

• Orchestrated end-to-end operational strategies, optimizing workflows and enhancing efficiency, resulting in a 20% increase in productivity and cost savings of $150-200K.

• Led and developed high-performing teams across multiple departments, fostering a culture of excellence and accountability that improved employee engagement and retention.

• Oversaw multimillion-dollar budgets, ensuring financial discipline and aligning expenditures with strategic goals to drive profitability and sustainable growth.

• Established and maintained key stakeholder relationships, collaborating with senior executives and external partners to drive innovation, streamline operations, and expand market reach.

• Drove financial performance by optimizing resource allocation, renegotiating vendor contracts, and identifying new revenue streams, leading to 15% growth in profitability.

• Transformed center operations by implementing forward-thinking strategies that enhanced efficiency, service quality, and revenue growth.

• Championed workforce development by recruiting, mentoring, and empowering a high-performing team, increasing employee retention and productivity.

• Developed and executed market expansion strategies, positioning the center as a regional leader and increasing customer acquisition by 25%.

• Ensured compliance with industry regulations and organizational policies, reinforcing operational excellence and mitigating risks.

• Analyzed service delivery trends and made data-driven recommendations to optimize program efficacy and improve service outcomes.
• Advocated for clients in navigating complex systems and securing necessary resources, including housing, medical, and financial assistance.
• Led and trained a team of support staff, fostering an environment of continuous professional development and improving team cohesion.
• Coordinated intake, assessment, and ongoing case management for clients, ensuring that services were delivered in a timely, cost-effective manner.
• Collaborated with healthcare providers, social workers, and community organizations to ensure holistic care and resource access for clients.

• Conducted assessments of family needs and delivered targeted interventions to improve family stability and well-being.
• Collaborated with internal and external stakeholders, including legal services, schools, and community organizations, to create support networks for families.
• Analyzed case data to identify systemic gaps in service delivery and developed strategies for program improvement.
• Managed a complex caseload of 55+, tracked progress, and adjusted service plans to ensure maximum impact.
• Delivered workshops and educational sessions to empower families with knowledge on navigating social services, financial planning, and conflict resolution.