Security professional with hands-on experience in high-security data center operations, including control room monitoring, gate security, patrols, and entry control points. Skilled in CCTV and alarm monitoring, officer dispatch, credential verification, incident reporting, and emergency escalation. Former U.S. Army Paralegal Specialist with strong documentation, confidentiality, and communication skills, complemented by healthcare experience in observation and de-escalation.
• Monitored live CCTV, access-control systems, alarms, badge activity, and emergency notifications to identify security threats, suspicious activity, and safety hazards.
• Dispatched officers to incidents and emergency calls; maintained radio communication with gate, patrol, ECP, and supervisory personnel.
• Documented alarms, incidents, dispatch activity, and operational updates in real time; escalated critical incidents to ensure timely response and compliance with established procedures.
• Created and managed service tickets for maintenance issues, equipment failures, and facility repairs; coordinated with maintenance personnel and data center employees.
Gate and Entry Control Point Operations• Controlled vehicle, pedestrian, and restricted-area access; verified employee, contractor, and visitor identification, badges, work orders, and access permissions.
• Maintained accountability of personnel entering and exiting secure areas; directed visitors and provided professional customer service while enforcing site procedures.
Patrol and Site Safety• Conducted scheduled and random patrols; inspected fencing, gates, loading docks, mechanical rooms, generators, and sensitive infrastructure.
• Identified and reported hazards, maintenance concerns, and security vulnerabilities to enhance site safety; responded to alarms and investigated unusual activity to mitigate risks.
Emergency Response and Team Coordination• Responded to medical incidents, fire alarms, suspicious activity, and unauthorized access attempts; supported investigations and prepared daily activity, patrol, and incident reports.
• Coordinated post assignments and shift coverage to maintain effective security operations; briefed and trained officers on emergency response, access control, customer service, and post responsibilities to ensure preparedness.