Brianna Watson
Westville,NJ
Summary
- 6 years customer service and cash handling experience up to high amounts
- Ability to multitask at high levels
- Skilled in assessing customer needs, and going above customer satisfaction
- Team player and willing to exceed job expectations
- Supervise and develop teams to improve efficiency and member morale
- Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
- Relationship building skills
Overview
8
8
years of professional experience
Work History
Cash Management Service Teller
Loomis
09.2023 - Current
- Accepted and balanced large currency transactions from commercial clients
- Prepare outbound orders and replenishments for the next day's routes
- Maintained confidentiality of bank records and client information
- Counted cash and bagged or filled cassette trays for ATMs or business customers
Recruiting Specialist
ACCU Staffing Services
06.2022 - 01.2023
- Screen candidates by reviewing resumes and job applications
- Interview prospective applicants
- Update clients on hiring status
- Conduct new hire orientation and complete the onboarding process for all new employees
- Complete enrollment paperwork and follow- up with candidates throughout hiring process
- Proficiency skills with programs such as Excel, Powerpoint, and etc used in daily work task.
Customer Support Call-Center Supervisor
Caesars Sportsbook
08.2021 - 06.2022
- Assist with managing a high call volume Sports Betting call center
- Work closely with management on improvements for our sports betting app
- Answer supervisor calls and assist my team when short staffed
- Interview and train new employees
- Plan with other leads on how to improve work culture
- Worked with our payments department various fraud investigations
- Obtained a large amount of knowledge in sports betting and casino.
Bank Teller/Customer Service Representative
TD Bank
12.2015 - 07.2021
- Connecting with consumers in a friendly manner also helping them in processing all financial transactions
- Customers goals are met by offering products/services that best fit their needs and ensuring all needs are met
- I've worked closely with management to ensure other employees show exceptional service.
- Assisted supervisor with audits and daily vault balance
- Perform full service banking services to new and existing customers within the branch, with a primary focus on sales and service
Education
Some College - Liberal Arts And Sciences
Camden County College
Blackwood, NJHigh School Diploma -
Winslow Twp High School
Atco, NJ06.2012
Skills
- Customer Service/Relations
- Live Chat
- Computer Operation
- Supervising Experience
- Cash Handling
- Telephone techniques
- Multitasking
- Excellent communication skills
Timeline
Cash Management Service Teller
Loomis
09.2023 - Current
Recruiting Specialist
ACCU Staffing Services
06.2022 - 01.2023
Customer Support Call-Center Supervisor
Caesars Sportsbook
08.2021 - 06.2022
Bank Teller/Customer Service Representative
TD Bank
12.2015 - 07.2021
Some College - Liberal Arts And Sciences
Camden County College
High School Diploma -
Winslow Twp High School