Brianna Webb
El Paso,TX
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Performance-driven Associate with stellar record. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches.
Overview
7
7
years of professional experience
Work History
Claims Representative
Children's Dentisty
El Paso, TX
05.2023 - Current
- Insurance Verification
- Procedure prior authorization
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Organized information by using spreadsheets, databases or word processing applications
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Handled billing related activities focused on medical specialties.
- Precisely calculated refunds, premiums and adjustments.
- Managed high call volume of patients and insurances
- Selling dental plan for patients without dental insurance
Patient Administration Specialist
US Army Reserves
San Antonio, TX
11.2022 - Current
- Triaged patients for clinical coverage, prioritizing most-essential patient care needs.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Counseled patients on potential financial liabilities and payment requirements.
- Documented patient counters in hospital system and initiated follow-up actions.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
Manager /Coach
Rebel
San Antonio, TX
02.2021 - 11.2022
- Managed creation of marketing materials, collateral and sales support tools.
- Planned advertising campaigns for online, print and other mediums.
- Cultivated business partnerships to build lasting relationships with internal and external parties
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Tracked monthly sales to generate reports for business development planning through CRM
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Maintained Client Retention and referral incentives
- Developed social media marketing strategies to help brand company and increase sales.
- Established professional relationships with team members and coaches.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Coordinated fundraising events to raise money for sports equipment and travel expenses.
- Represented company at local and trade association meetings to promote products.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
Customer Care Representative
Alorica
San Antonio, TX
03.2020 - 11.2022
- Built sustainable relationships of trust through open communication with customers.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Resolved customer complaints promptly and professionally.
- Identified opportunities to upsell additional services when appropriate.
- Delivered customer support to high call load each shift.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Assistant Manager
Savanna Ridge Development
San Antonio, TX
01.2017 - 02.2021
- Maintained building's accounts by collecting rent and utility payments.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Maximized occupancy with strong marketing and tenant relations skills.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw daily operations, maintenance and administration of various properties.
- Supervised production of annual rent, operating expense and real estate tax adjustments.
- Met with clients to negotiate management and service contracts.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Managed high call volume with residents and venders
Education
Texas Health And Life Insurance
Xcel Solutions
Online10.2023
Level 1 Coach
Crossfit
San Antonio, TX08.2021
Level 1 Coach
US Olympic Weightlifting
San Antonio, TX05.2021
XciiDentistryPharmacy Technician
Texas A&M University - Texarkana
Texarkana, TXSkills
- Rapport Building
- Client Discovery & Engagement
- Customer Retention
- Customer Relations
- Social Media Marketing
- Upselling
- Goal Setting and Planning
- Data Analysis
- Payment Processing
- Sales Development
- Microsoft Office, Excel, & Word
- Manage Heavy Call Volume
- Technical Troubleshooting
- Conflict Resolution
- Self-Directed
- Excellent Communication
- Organization
Timeline
Claims Representative
Children's Dentisty
05.2023 - Current
Patient Administration Specialist
US Army Reserves
11.2022 - Current
Manager /Coach
Rebel
02.2021 - 11.2022
Customer Care Representative
Alorica
03.2020 - 11.2022
Assistant Manager
Savanna Ridge Development
01.2017 - 02.2021
Texas Health And Life Insurance
Xcel Solutions
Level 1 Coach
Crossfit
Level 1 Coach
US Olympic Weightlifting
XciiDentistryPharmacy Technician
Texas A&M University - Texarkana
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