Summary
Work History
Education
Skills
Timeline
Work Availability
Quote
Generic

Brianna Wesco

Process Analyst
Charlotte,NC

Summary

Seasoned collaborator with proven track record of meeting needs, improving processes and exceeding requirements in fast-paced environments. Diligent worker with strong communication and task prioritization skills. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Work History

Onboarding Process Analyst

TTEC
Concord, NC
06.2019 - Current
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Implemented continuous improvement metrics to streamline workflows.
  • Processed management reports on monthly basis through effective collaboration with various departments.
  • Executed record filing system to improve document organization and management for over 250 nationwide agents.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.

Marketing Specialist

BriCae Management
Atlanta, GA
03.2019 - Current
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Increased overall marketing analytics by 40%
  • Worked closely with in-house design team to develop visuals for content.
  • Updated social media platforms with latest news and corporate details.
  • Onboarded new team members and coached personnel in marketing tasks.
  • Met with vendors to assess products, inquire about services and negotiate pricing.

Licensed Insurance Broker

GoHealth
Charlotte, NC
03.2018 - 05.2019
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Handled approximately 300 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.

Insurance Specialist/Medical Biller and Coder

Conduent
Charlotte, NC
08.2016 - 03.2018
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Managed 50-100 customer calls per day
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Presented insurance options to customers in order to close sales on new policies.
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Maintained confidentiality of patient finances, records and health statuses.

Education

BBA - Business Administration And Management

Savannah State University
Savannah, GA

Skills

Business process oversight

undefined

Timeline

Onboarding Process Analyst

TTEC
06.2019 - Current

Marketing Specialist

BriCae Management
03.2019 - Current

Licensed Insurance Broker

GoHealth
03.2018 - 05.2019

Insurance Specialist/Medical Biller and Coder

Conduent
08.2016 - 03.2018

BBA - Business Administration And Management

Savannah State University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Similar Profiles

CREATE PROFILE
Brianna WescoProcess Analyst