Brianna West
Buford,GA
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at RaceTrac. Excelled in roles requiring exceptional customer service, problem-solving, and cash handling skills. Proven ability to adapt and collaborate, significantly reducing financial discrepancies and maintaining compliance with safety standards. Demonstrates strong organizational abilities and a commitment to excellence in every task. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Gas Station Attendant
Speedway Gas Station
08.2019 - 01.2020
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Gas Station Customer Service Representative
RaceTrac
09.2017 - 07.2018
- Enhanced customer satisfaction by providing efficient fueling services and accurate payment processing.
- Assisted in inventory management, resulting in optimized stock levels and reduced waste.
- Implemented cash-handling procedures that reduced discrepancies in daily financial reports significantly.
- Skilled in troubleshooting minor pump issues; reducing downtime while waiting for maintenance personnel.
- Collaborated with team members to maintain smooth operations during peak hours and high-traffic periods.
- Performed routine inspections of fuel pumps, ensuring proper functioning and adherence to safety standards.
- Demonstrated knowledge of local regulations regarding fuel storage/handling; maintaining compliance consistently.
- Trained new employees on company policies, safety procedures, and customer service best practices.
92G Food Service Specialist
Army National Guard Illinois
07.2012 - 10.2016
- Anticipated potential challenges during busy periods, adjusting workload accordingly to maintain consistent quality across all dishes served.
- Collaborated with other Food Service Specialists to develop creative menu offerings that balanced nutritional value with taste appeal.
- Oversaw purchasing of food and related products and commodities and managed budgets and inventories without overruns or shortages.
- Boosted team morale by fostering a supportive workplace culture that prioritized open communication among staff members.
- Monitored and maintained precise food service schedules and distributed to various serving sites on time and ready-to-eat.
- Prepared meals according to food safety and sanitation guidelines, consistent with management and fiscal limits.
- Assisted with menu planning, incorporating seasonal ingredients for fresh, innovative dishes that catered to diverse tastes.
- Ensured compliance with health codes and regulations by regularly inspecting kitchen equipment and facilities.
Sauté Line Cook
Portillos Restaurant
04.2014 - 11.2015
- Covered, dated, rotated and properly stored food items to preserve quality and freshness.
- Organized server tickets to expedite food orders.
- Sauteed and seasoned meats, pastas and vegetables to customer taste preference.
- Maintained neat appearance and clean uniform to project professionalism to customers.
- Performed thorough quality checks of food plating and presentation.
- Prepared and cooked meals according to recipes and customer specifications.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Central Processing Tech
Gwinnett Technical College
Lawrenceville, GA01.2026
High School Diploma -
Perspectives Charter School- Joslin Campus
Chicago, IL05.2013
Skills
- Customer Service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Stocking
- Operating cash register
- Store maintenance
- Organizational abilities
- Adaptability and Resilience
- Emergency response readiness
- Time Management
- Safety awareness
Timeline
Gas Station Attendant
Speedway Gas Station
08.2019 - 01.2020
Gas Station Customer Service Representative
RaceTrac
09.2017 - 07.2018
Sauté Line Cook
Portillos Restaurant
04.2014 - 11.2015
92G Food Service Specialist
Army National Guard Illinois
07.2012 - 10.2016
Central Processing Tech
Gwinnett Technical College
High School Diploma -
Perspectives Charter School- Joslin Campus
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