Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Westby

Lusby,MD

Summary

Offering strong foundation in organizational skills and administrative support, eager to learn and develop in professional office environment. Brings proactive approach to managing schedules and handling communications, ensuring efficient office operations. Looking to transition into new field while leveraging strong organizational and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Naiad Dynamics
04.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.

Front Desk Agent

Fairfield Inn Marriott
01.2022 - 04.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Education

Bachelor of Science - English Literature

Towson University
Baltimore, MD
01-2022

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Recordkeeping
  • Invoice processing
  • Microsoft Excel
  • Computer proficiency
  • Scheduling and calendar management

Timeline

Administrative Assistant

Naiad Dynamics
04.2024 - Current

Front Desk Agent

Fairfield Inn Marriott
01.2022 - 04.2024

Bachelor of Science - English Literature

Towson University

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