Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

BRIANNA WHITE

SICKLERVILLE

Summary

Experienced customer service professional with a proven track record of providing exceptional service and achieving results efficiently. Detail-oriented individual with a background in automotive service, adept at upselling and providing recommendations for maintenance and repairs. Highly organized and committed to maintaining a clean and efficient work environment. Collaborative and a positive team player, always eager to tackle service needs. Experienced service advisor with a background in sales and a commitment to providing excellent customer service and achieving customer satisfaction. Experienced manager with a proven track record of successfully leading teams and exceeding performance goals. Results-driven professional with a background in customer service and a focus on providing solutions to problems. Results-driven professional with demonstrated ability to drive growth and improve customer satisfaction. Visionary leader with a history of implementing innovative strategies and achieving exceptional performance in various industries. Experienced manager with over10 years of experience leading cross-operational teams to achieve department goals and increase company profitability. Experienced manager adept at cultivating strong client relationships and delivering exceptional customer service in a competitive industry. Business manager with a strong focus on employee development and team-building, resulting in high levels of employee engagement and motivation.

Overview

13
13
years of professional experience

Work History

Assistant Service Manager

Nissan
09.2024 - Current
  • Managed a team of customer service representatives and ensured high levels of customer satisfaction
  • Oversaw daily operations of a busy service department, handling scheduling, budgeting, and inventory management
  • Developed and implemented training programs to improve staff performance and efficiency
  • Resolved customer complaints and issues promptly and effectively to maintain customer loyalty
  • Collaborated with other departments to streamline processes and improve overall service delivery

Assistant Service Manager

Ciocca Subaru
08.2023 - 09.2024
  • Managed a team of customer service representatives and ensured high levels of customer satisfaction
  • Developed and implemented training programs to improve efficiency and performance
  • Handled customer inquiries and complaints in a timely and professional manner
  • Assisted in creating and maintaining schedule for service technicians to meet customer needs
  • Managed inventory and ordered supplies to ensure smooth operation of the service department

Assistant Service Manager

Scott Honda
02.2021 - 08.2023
  • Managed customer service team in a retail setting, ensuring excellent customer experiences
  • Coordinated and facilitated training programs for new employees to improve team performance
  • Developed and implemented strategies to increase customer retention and satisfaction
  • Resolved customer complaints and issues in a timely and professional manner
  • Managed client vehicle service needs and maintained customer satisfaction levels
  • Provided knowledgeable information on various service packages and maintenance plans to clients
  • Demonstrated strong communication skills in handling customer complaints and resolving issues effectively
  • Maintained accurate records of service history and performed administrative duties such as scheduling and data entry

Service Advisor

Turnersville Jeep
07.2020 - 12.2020
  • Managed a team of customer service representatives and ensured high levels of customer satisfaction
  • Oversaw daily operations of a busy service department, handling scheduling, budgeting, and inventory management
  • Developed and implemented training programs to improve staff performance and efficiency
  • Resolved customer complaints and issues promptly and effectively to maintain customer loyalty
  • Collaborated with other departments to streamline processes and improve overall service delivery

Service Advisor

Crystal Toyota
04.2018 - 12.2020
  • Over3 years of experience in customer service role, with a focus on resolving customer concerns and providing exceptional service
  • Extensive experience in automotive industry, working directly with customers to understand their needs and recommend solutions
  • Demonstrated ability to work independently and proactively to meet and exceed customer expectations

Assistant Service Manager

DCH Brunswick Toyota
01.2016 - 04.2018
  • Managed a team of customer service representatives in a retail setting
  • Supervised daily operations of a call center with a focus on quality assurance
  • Developed and implemented training programs for new employees
  • Resolved customer complaints and issues in a timely and professional manner
  • Resolved issues and conflicts to ensure customer satisfaction
  • Managed a high volume of inbound calls and emails
  • Assisted with product demonstrations and training sessions for customers
  • Maintained accurate records of customer interactions and transactions
  • Collaborated with internal teams to coordinate customer relations
  • Achieved sales targets and exceeded customer service metrics

Parts Counter/Driver/Parts Pro

Advance Auto Parts
12.2011 - 01.2016
  • Handled customer inquiries and concerns in a professional manner
  • Provided expert product knowledge and recommendations to customers
  • Resolved issues and conflicts to ensure customer satisfaction
  • Handled customer inquiries and resolved issues in a timely and professional manner
  • Maintained a clean and organized parts department for efficient operations
  • Managed inventory and stocked shelves with parts in a fast-paced retail environment
  • Provided excellent customer service by assisting clients in finding the right parts for their vehicles
  • Performed accurate and timely data entry of parts sales and orders
  • Maintained a clean and organized work area to ensure efficiency in serving customers
  • Collaborated with the service department to fulfill orders and ensure customer satisfaction

Education

Associate degree - Criminal Justice

University of Phoenix
Phoenix, Arizona
04.2025

HS Diploma - undefined

Edison High School
Edison, NJ
09.2009

Skills

  • Time Management
  • Problem Solving
  • Automotive Repair
  • Retail Sales
  • Sales
  • Upselling
  • Auto Service Management
  • Auto Estimating
  • Customer service focus
  • Sales support
  • Operational improvements
  • Strong leadership

LANGUAGES

English

Timeline

Assistant Service Manager

Nissan
09.2024 - Current

Assistant Service Manager

Ciocca Subaru
08.2023 - 09.2024

Assistant Service Manager

Scott Honda
02.2021 - 08.2023

Service Advisor

Turnersville Jeep
07.2020 - 12.2020

Service Advisor

Crystal Toyota
04.2018 - 12.2020

Assistant Service Manager

DCH Brunswick Toyota
01.2016 - 04.2018

Parts Counter/Driver/Parts Pro

Advance Auto Parts
12.2011 - 01.2016

HS Diploma - undefined

Edison High School

Associate degree - Criminal Justice

University of Phoenix
BRIANNA WHITE