BRIANNA WHITLEY
Irving,TX
Summary
Reliable, engaging, and friendly individual with a strong work ethic, adaptability, and excellent interpersonal, and communications skills. Adept at working effectively and unsupervised. Track record of accurately handling situations according to policy. Excels at staff training, great customer service, giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Front End Customer Service Associate
Hardee's
Cabot, AR
06.2017 - 04.2018
- Processed orders quickly and accurately while adhering to company policies.
- Resolved customer complaints in a professional manner.
- Demonstrated strong problem-solving skills when addressing customer issues.
- Collaborated with other departments to ensure excellent customer service was provided at all times.
- Performed cashier duties when necessary, including handling money accurately and efficiently.
- Assisted with cleaning and arranging tables at the beginning and end of shift.
- Maintained efficient tine management.
- Upheld safety and sanitation standards.
Retail Sales Associate
Finish Line Shoe Store
Frisco, TX
02.2020 - 11.2022
- Assisted customers with finding the right product for their needs.
- Received and processes cash and credit payments for in-store purchases.
- Informed customers about sales and promotions.
- Trained newly hired workers in upselling techniques and advertising and supplying replenishments.
- Conducted personal shopping for customers in need of apparel, shoes, and accessories.
- Set up displays to sell items and promote seasonal items.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Inspected purchased items for defects before handing them over to customers.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
Hostess/Server
Olive Garden
Frisco, TX
10.2022 - Current
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma -
Cabot High School
Cabot, AR05.2019
Skills
- Sales Tracking
- Administrative Support
- Payment Processing
- Data Entry
- Customer Service
- POS Systems and Ordering Platforms
- Service Upselling
- Inbound and Outbound Calling
References
References available upon request.
Timeline
Hostess/Server
Olive Garden
10.2022 - Current
Retail Sales Associate
Finish Line Shoe Store
02.2020 - 11.2022
Front End Customer Service Associate
Hardee's
06.2017 - 04.2018
High School Diploma -
Cabot High School
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