Brianna Whybrew
Dania Beach ,FL
Summary
Hospitality professional with extensive experience in restaurant management and high volume operations. Demonstrated leadership skills and a commitment to enhancing guest service. Proven ability to create efficient, hospitality driven environments while upholding exceptional service standards.
Overview
9
9
years of professional experience
Work History
Guest Service Manager
JOEY Aventura
Aventura, Florida
02.2026 - Current
- Monitored guest satisfaction metrics from open table, online birdeye reviews, and overall restaurant atmosphere to drive actionable insights.
- Analyzed operational performance to identify and implement improvements that enhanced guest retention.
- Supported leadership development initiatives and assisted in training new managers and shift leaders.
- Managed labor scheduling and payroll oversight to align with financial goals.
Bar Manager
JOEY Aventura
Miami, USA
08.2024 - 02.2026
- Managed daily bar operations, ensuring smooth and efficient service.
- Trained and supervised bar staff, fostering positive work environment.
- Created and executed marketing strategies that boosted sales and enhanced profitability.
- Implemented cost-control measures that reduced waste and improved profitability.
- Designed inventory management system that streamlined bar operations and improved efficiency.
- Monitored and maintained optimal stock levels of liquor, beer, and wine.
- Performed routine maintenance on bar equipment, ensuring proper function and cleanliness.
Night Manager
JOEY Aventura
Miami, USA
07.2022 - 08.2024
- Oversaw nightly operations and partner performance, ensuring adherence to restaurant standards.
- Analyzed nightly sales trends to identify opportunities, executing strategies that enhanced revenue and guest counts.
- Recruited and trained front of house team members, fostering company culture and maintaining operational standards.
- Created a high energy, hospitality driven atmosphere that enhanced guest satisfaction and team morale.
Server
American Social
Fort Lauderdale, USA
10.2021 - 07.2022
- Managed multiple tables efficiently in a high volume environment while maintaining service quality and attention to detail.
- Anticipated guest needs, providing tailored recommendations on food, wine, cocktails, and menu pairings to enhance dining experience.
- Drove sales growth through in-depth product knowledge and active guest engagement, fostering repeat business.
- Resolved guest concerns professionally and ensured prompt service recovery.
Server
Nino's Cafe
Vero Beach, USA
10.2017 - 09.2021
- Achieved sales goals by promoting high-profit items and daily specials.
- Established strong relationships with regular guests by remembering names, orders, and special preferences to enhance customer loyalty.
- Trained new servers on foodservice and safety protocols, conflict resolution, and sales strategies to enhance service quality.
- Implemented team-building strategies that improved morale and reduced staff turnover.
Education
High School Diploma - Vero Beach, FL
Vero Beach High School
Vero Beach, FL05-2018
Skills
- Customer Engagement
- Recruitment & Hiring
- Team Development
- Labor & Scheduling Management
- Budget Management
Timeline
Guest Service Manager
JOEY Aventura
02.2026 - Current
Bar Manager
JOEY Aventura
08.2024 - 02.2026
Night Manager
JOEY Aventura
07.2022 - 08.2024
Server
American Social
10.2021 - 07.2022
Server
Nino's Cafe
10.2017 - 09.2021
High School Diploma - Vero Beach, FL
Vero Beach High School