Summary
Overview
Work History
Education
Skills
References
Education - High School Diploma
Alignment with Core Organizational Values
Timeline
Generic

Brianna Wilburn

Atlanta,Georgia

Summary

Results-oriented professional with extensive experience in customer service and team leadership. Proven ability to enhance operational efficiency and drive continuous improvement initiatives. Strong commitment to quality and safety standards while promoting a collaborative work environment.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

C-4 Tech
REMOTE WFH, MN
04.2024 - Current
  • Reviewed medication requests, ensuring compliance with pharmacy protocols for approval or denial.
  • Collaborated with pharmacy staff to ensure precise processing and timely delivery of prescriptions.
  • Conducted outbound calls to doctors' offices for critical information, communicating outcomes and rights to members.

MANAGER

Walmart
Georgia
05.2020 - 06.2023
  • Achieved and surpassed performance targets by leading a team of 14 staff members, enhancing departmental productivity over two years.
  • Implemented an inventory management system that reduced excess stock and improved turnover rates, generating significant cost savings.
  • Spearheaded a customer satisfaction initiative through weekly training sessions, raising customer satisfaction scores within six months.
  • Collaborated with marketing to develop and launch a targeted sales promotion campaign, increasing departmental sales during the campaign period.
  • Introduced a scheduling system that enhanced staff scheduling accuracy, minimizing overtime costs while ensuring high customer service levels.

HUNTER STRONG MARKETING TEAM

ASPCA
Georgia
09.2022 - 02.2023
  • Managed an average of 150 customer interactions daily, achieving a 95% customer satisfaction rating.
  • Collaborated with cross-functional teams to execute a digital marketing campaign, increasing website traffic and social media engagement.
  • Participated in training and certification programs, consistently ranking in top 5% of team members for product knowledge.
  • Spearheaded a data-driven marketing initiative utilizing emotional storytelling, enhancing donation rates and email open rates.

CUSTOMER SUPPORT SPECIALIST INTERN

Xquisite Decorations LLC
Georgia
12.2017 - 08.2020
  • Processed customer service requests via phone and email support, leading to a notable 25% increase in overall customer satisfaction scores during my internship tenure.
  • Noted and tracked customer correspondence in the CRM system, resulting in a 20% reduction in response time and improved issue resolution rates.
  • Implemented a customer feedback collection system, contributing to a 10% reduction in product-related issues and informed product development decisions.
  • Collaborated with the marketing team on a special promotion campaign, resulting in a 15% increase in sales during the campaign period.
  • Conducted an internal audit of customer service processes and identified bottlenecks, leading to a 30% improvement in the efficiency of handling customer inquiries.

Education

HIGH SCHOOL DIPLOMA -

KIPP Atlanta Collegiate
Georgia
05.2020

Skills

  • Data analysis and entry
  • Programming and technical support
  • Digital marketing strategies
  • Statistical analysis techniques
  • Computer networking fundamentals
  • Project management methodologies
  • Graphic design principles
  • Microsoft Office proficiency
  • Customer relationship management
  • Inventory control systems
  • Order and refund processing
  • Live chat support expertise
  • Supervisory and leadership skills
  • Effective communication strategies
  • Problem-solving abilities
  • Adaptability in dynamic environments
  • Time management practices
  • Team collaboration skills
  • Customer service excellence
  • Emotional intelligence in interactions
  • Negotiation tactics and strategies
  • Conflict resolution techniques

References

Available upon request.

Education - High School Diploma

KIPP Atlanta Collegiate, 05/20

Alignment with Core Organizational Values

  • Innovation: Consistently seek creative solutions to improve processes and outcomes.
  • Accountability: Take ownership of responsibilities and deliver results with integrity.
  • Collaboration: Foster a team-oriented environment, valuing diverse perspectives and teamwork.
  • Continuous Improvement: Commit to personal and professional growth through ongoing learning and development.
  • Sustainability: Advocate for practices that promote environmental responsibility and resource conservation.

Timeline

Pharmacy Technician

C-4 Tech
04.2024 - Current

HUNTER STRONG MARKETING TEAM

ASPCA
09.2022 - 02.2023

MANAGER

Walmart
05.2020 - 06.2023

CUSTOMER SUPPORT SPECIALIST INTERN

Xquisite Decorations LLC
12.2017 - 08.2020

HIGH SCHOOL DIPLOMA -

KIPP Atlanta Collegiate

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