Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Williams

Brooklyn Park,MN

Summary

I am a dependable employee seeking the opportunity to expand my skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.

I am energetic and professional offering high level of adaptability and am very team oriented.

I am motivated by helping others and tackling new challenges.

Overview

9
9
years of professional experience

Work History

Server

Hope Breakfast Bar
07.2023 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with TOAST system to place orders, and manage bills.
  • Cultivated warm relationships with new and regular customers.
  • Maintained clean and organized dining areas, & server stations to uphold restaurant hygiene standards.
  • Supported hosts, food delivery, bussing team, kitchen staff and fellow servers to create a positive, team focused atmosphere.

Server & Bartender

Paloma (AC Hotel)
12.2022 - 07.2023
  • Listened to guest needs and responded promptly for personalized service.
  • Explained details for new menu items and daily specials.
  • Followed up with customers to check on food, drinks and requests.
  • Prepared mixed drinks, chilled wines, special requested drinks for guests.
  • Increased bill totals by suggesting drinks, desserts and other add-on purchases.
  • Team player running food, drinks, and pre-bussing the restaurant.

Server

Hope Breakfast Bar
08.2021 - 10.2022

Ministry Assistant / Social Media Manager

Living Word Christian Center
11.2016 - 03.2021
  • Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.
  • Planned multiple weekly youth ministry services and quarterly events for 100-400 students a service/event.
  • Tracked customer engagement and feedback to optimize social media strategies.
  • Started a YouTube channel and produced multiple creative videos for content geared toward our specific target audience.
  • Proofread and reviewed all print and electronic content for correct grammar and spelling.
  • Created benchmarks for measuring impact of social media programs to analyze and report on effectiveness of campaigns.
  • Delegated and supervised staff activities on outreach campaigns.

Lead Server Trainer / Server

Olive Garden
09.2014 - 11.2016
  • Oriented new staff to restaurant policies, procedures and performance requirements.
  • Enhanced service levels by interacting proactively with guests and staff to uncover and meet individual needs.
  • Kept team compliant with food safety requirements and cleaning standards.
  • Assisted team members with learning menus and offering guests targeted suggestions.
  • Taught team members how to upsell and increase per-ticket revenue.
  • Motivated FOH staff to perform with consistency and at peak performance levels.

Education

High School Diploma -

St. Michael-Albertville Senior High School
Saint Michael, MN
05.2014

Skills

    Positive and Professional

    Customer Service

    Problem-solving

    Conflict Resolution

    Adaptability

    Teamwork

Timeline

Server

Hope Breakfast Bar
07.2023 - Current

Server & Bartender

Paloma (AC Hotel)
12.2022 - 07.2023

Server

Hope Breakfast Bar
08.2021 - 10.2022

Ministry Assistant / Social Media Manager

Living Word Christian Center
11.2016 - 03.2021

Lead Server Trainer / Server

Olive Garden
09.2014 - 11.2016

High School Diploma -

St. Michael-Albertville Senior High School

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Brianna Williams