Summary
Overview
Work History
Education
Skills
References
Timeline
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Brianna McNair

Brandon,United States

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

5
5
years of professional experience

Work History

Reconcilement Specialist

Trustmark Bank
08.2023 - Current
  • Reviewed financial records to identify discrepancies and maintain accurate account balances.
  • Verified accuracy of data entered into system by comparing it to source documents.
  • Investigated and resolved customer inquiries related to bank accounts.
  • Maintained updated information on all transactions, including deposits and withdrawals.
  • Resolved discrepancies in a timely manner with internal departments. Ensured compliance with Generally Accepted Accounting Principles.
  • Processed wire transfers, ACH payments, checks, direct deposits.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Prepared and processed payrolls. Performed financial calculations for amounts due, interest charges and balances.
  • Received and recorded cash, checks and transfers.
  • Prepared reconciliation reports for management review.
  • Analyzed daily transaction activity for potential fraud or errors.

Technical Support

ADT
06.2022 - 06.2023
  • Provided comprehensive technical support to customers via telephone, email and chat.
  • Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
  • Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
  • Troubleshot system errors and identified potential solutions.
  • Diagnosed system problems using remote tools to access customer machines.
  • Conducted tests to identify malfunctions in hardware or software systems.
  • Tracked customer requests from initial contact through resolution.
  • Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
  • Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.

Customer Service Representative

MDES
08.2020 - 06.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

HEALTHCARE SPECIALIST

BROADPATH HEALTH CARE
10.2019 - 11.2020
  • Provided patient education and counseling services to individuals seeking healthcare assistance.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Performed administrative duties such as scheduling appointments, ordering supplies, and answering phones.
  • Ensured compliance with all regulatory requirements for healthcare delivery systems.
  • Managed medication orders for patients including obtaining prior authorizations from insurance companies.
  • Provided emotional support to patients dealing with chronic illnesses or disabilities.

Education

in Business Management -

Holmes Community College
05-2025

Diploma -

Bailey Magnet High School
05.2009

Skills

  • Data Entry
  • Account updating
  • Report Generation
  • Appointment Scheduling
  • Paperwork Processing
  • Complaint resolution
  • Data Collection
  • Call Management
  • Microsoft Outlook
  • Customer Relationship Management (CRM)

References

References available upon request.

Timeline

Reconcilement Specialist

Trustmark Bank
08.2023 - Current

Technical Support

ADT
06.2022 - 06.2023

Customer Service Representative

MDES
08.2020 - 06.2022

HEALTHCARE SPECIALIST

BROADPATH HEALTH CARE
10.2019 - 11.2020

in Business Management -

Holmes Community College

Diploma -

Bailey Magnet High School

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Brianna McNair