Brianna Williams
Wake Forest,NC
Summary
Dynamic professional with strong communication and problem-solving skills, honed as a Helping Hands Coordinator at Wegmans. Proven ability to lead teams and enhance customer satisfaction through effective training and conflict resolution. Thrives in fast-paced environments, fostering collaboration and achieving strategic goals while maintaining high service standards.
Friendly and customer-focused, with strong experience in fast-paced, customer service-oriented environments.
Overview
4
4
years of professional experience
Work History
Helping Hands Coordinator
Wegmans
03.2024 - Current
- Lead a team to ensure smooth daily operations, focusing on customer satisfaction and employee efficiency.
- Handle customer concerns and de-escalate issues quickly to maintain a positive shopping experience.
- Train and support team members to improve customer service performance.
- Handled busy shifts while ensuring attention to detail and high customer service standards.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Chick-fil-A Front of House Team Member
Chick-fil-A
02.2021 - 10.2023
- Increased customer enjoyment by providing outstanding service and pleasant environment.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
Education
East Wake Highschool
Wendell, NC06.2021
Skills
- Strong communication and customer service skills
- Problem-solving and conflict resolution
- Team leadership and training
- Ability to thrive in fast-paced environments
- Multitasking and time management
Timeline
Helping Hands Coordinator
Wegmans
03.2024 - Current
Chick-fil-A Front of House Team Member
Chick-fil-A
02.2021 - 10.2023
East Wake Highschool