Brianna Williams

Work History

PetSmart

08.2024 - 03.2025

Greeted customers entering store and responded promptly to customer needs
Worked flexible schedule and extra shifts to meet business needs
Built relationships with customers to encourage repeat business
Helped customers complete purchases, locate items, and join reward programs
Restocked and organized merchandise in front lanes
Assisted customers with returns, refunds and resolving transaction issues
Stocked, tagged and displayed merchandise as required
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
Resolved customer complaints professionally, leading to improved customer relations and loyalty
Mentored new employees on cashier duties and best practices, improving overall staff performance
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment
Supported team members during high-traffic periods, contributing to efficient work processes

PetSmart

02.2022 - 01.2023

Developed proficiency in specialized services such as nail trimming, ear cleaning, teeth brushing, and haircuts tailored to specific breeds
Assisted in creating detailed client records for accurate documentation of pet grooming history
Expanded knowledge of industry best practices by actively seeking opportunities for growth and development in the field of pet grooming
Built trusting relationships with both clients and pets, ensuring a positive experience for all parties involved
Gained knowledge of various breed-specific grooming requirements through continual learning opportunities
Improved customer satisfaction by providing attentive care and personalized services for pets
Collaborated with senior groomers to develop individualized plans for pets with unique needs or behavioral issues

Humane Society Of Broward County

04.2021 - 01.2022

Kept animals clean and free of contaminants to promote optimal health
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
Observed animal details such as size, condition, behavior and eating habits and documented data with Chameleon
Worked 6 hour shifts with oversight of over 80 animals in kennels or holding pens
Kept cages, kennels, play yards and grooming areas neat and clean
Followed specific food and water schedules for different animal species
Monitored animals for behavioral problems and signs of health issues
Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise
Collected animal waste produced on walks and discarded in trash or approved receptacles
Mixed and administered special food formulas to individual animals based on unique dietary needs

595 Truck Stop

10.2019 - 10.2020

Answered questions about store policies and addressed customer concerns
Helped customers complete purchases, locate items and join reward programs
Restocked and organized merchandise in front lanes
Worked flexible schedule and extra shifts to meet business needs
Worked closely with shift manager to solve problems and handle customer concerns
Mentored new team members on POS system operation, customer service strategies and sales goals
Maintained cash drawer of $2,000 or more per shift

Carver Ranches Library

06.2019 - 08.2019

Checked identification for proof-of-age for alcohol and tobacco sales
Used POS system to enter orders, process payments and issue receipts
Organized summer reading program for local school children
Answered questions from patrons and helped to find desired materials
Helped children select appropriate reading level library books
Stayed up-to-date on library policies and procedures to smoothly enforce standards
Kept library shelves and printed materials well-stocked and organized according to established system
Showed patrons where to find library resources and collected equipment, reference pieces and other items