Brianna Williams
Palmdale,CA
Summary
- Dynamic and dedicated professional with a strong background in customer service at JCPenney, excelling in conflict management and problem-solving. Proven ability to enhance guest satisfaction and foster teamwork, while effectively handling financial transactions and reservations. Committed to creating welcoming environments and delivering exceptional service in fast-paced settings.
- Experienced with guest services and front desk management. Utilizes strong interpersonal skills to ensure guest satisfaction and resolve issues promptly. Knowledge of hotel booking systems and front office operations, contributing to smooth daily functions and positive guest experience.
- Experienced with creating tailored lesson plans to meet diverse student needs in mathematics. Utilizes interactive teaching techniques to foster understanding and retention of complex concepts. Strong understanding of curriculum development and student assessment to optimize learning outcomes.
- Professional visual artist with strong foundation in portraiture, skilled in various techniques and mediums. Strong collaborator who adapts to changing needs, ensuring high-quality results. Known for creative vision, attention to detail, and delivering impactful work that resonates with clients and team members alike.
- Professional with expertise in community service and environmental initiatives, ready to make meaningful impact. Skilled in organizing and executing clean-up activities, fostering teamwork, and adapting to changing conditions. Strong communicator and problem-solver, consistently delivering effective results. Highly reliable and driven by passion for community improvement and sustainability.
Overview
9
9
years of professional experience
Work History
Community Clean Up Volunteer
Los Angeles Office Of Community Beautification/keep Los Angeles Beautiful
06.2015 - 10.2015
- Maintained clean, neat, and operational facilities to serve program needs.
- Improved sanitation levels within the community through proper disposal of waste materials collected during cleanups.
- Enhanced community aesthetics by participating in regular clean-up efforts and beautification projects.
- Strengthened community bonds by fostering relationships with diverse groups of residents during collaborative cleaning efforts.
- Contributed to a healthier environment by removing litter and debris from public spaces, parks, and streets.
- Maintained clean facilities to better serve program needs.
Voluntary MathTutor
Highland High School
01.2017 - 02.2017
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Developed and implemented individualized lesson plans for each student, tailored to their individual needs.
- Created and shared math resources and materials to boost student comprehension.
Customer Service Representative
JCPenney
04.2018 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Freelance Portrait Artist
03.2020 - 07.2021
- Managed multiple projects simultaneously while maintaining strict deadlines and high levels of quality.
- Painted beautiful, lasting, and memorable portraits for variety of clients.
- Collaborated with clients to understand their vision and preferences, ensuring the final product aligned with their desired outcome.
- Negotiated contracts with clients outlining project details, payment terms, and timeline expectations to ensure clear communication throughout the process.
- Enhanced client satisfaction by creating high-quality, customized portrait artwork that captured their unique personality and style.
Hotel Front Desk Clerk
Holiday Inn Suites
09.2023 - 08.2024
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored security cameras to maintain safety and security of guests and hotel.
Education
High School Diploma -
Highland High School
Palmdale, CASkills
- Customer service
- Payment handling
- Welcoming guests
- Teamwork orientation
- Reservation processing
- Basic accounting
- Hotel services and hospitality
- Hotel recordkeeping
- Computer skills
- Time management
Timeline
Hotel Front Desk Clerk
Holiday Inn Suites
09.2023 - 08.2024
Freelance Portrait Artist
03.2020 - 07.2021
Customer Service Representative
JCPenney
04.2018 - 11.2019
Voluntary MathTutor
Highland High School
01.2017 - 02.2017
Community Clean Up Volunteer
Los Angeles Office Of Community Beautification/keep Los Angeles Beautiful
06.2015 - 10.2015
High School Diploma -
Highland High School
Similar Profiles
Heidi MedranoHeidi Medrano
MESA Director/ASO Advisor/Adjunct Counselor at Los Angeles Community College District/Los Angeles Harbor CollegeMESA Director/ASO Advisor/Adjunct Counselor at Los Angeles Community College District/Los Angeles Harbor College
Isaac ChavezIsaac Chavez
Central Processing Distribution at Los Angeles Community Hospitals - Los Angeles, CACentral Processing Distribution at Los Angeles Community Hospitals - Los Angeles, CA
Erika MayErika May
Senior Personnel Analyst at City Of Los Angeles - Los Angeles World AirportsSenior Personnel Analyst at City Of Los Angeles - Los Angeles World Airports
Alejandro PerezAlejandro Perez
Sandwich Artist at SubwaySandwich Artist at Subway
Landon PalmerLandon Palmer
Lube Technician at Valley SanitationLube Technician at Valley Sanitation