Brianna Williamson
Bay City,TX
Summary
Personable customer service representative with extensive experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Results-oriented team player motivated to contribute to company success. Seeking to leverage programming skills and coding to solve challenging problems.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
10.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Enrollment Specialist
Startek USA
02.2021 - 07.2023
- Maintain and update spreadsheets and databases using software applications.
- Performed data entry and maintained accurate records of enrollment information.
- Coordinated with other departments to ensure timely processing of applications.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Manager
Tropical Maniac
Matagorda, TX
03.2019 - 01.2021
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed risk by developing and implementing effective risk management strategies.
- Directed recruitment, hiring, and training of new staff members.
Bookkeeping Administrative Assistant
Bulkheads & Boatlifts Inc
Matagorda, Texas
11.2011 - 01.2020
- Generated periodic financial reports such as income statements, balance sheets, for review by management team.
- Performed data entry of financial information into accounting software programs.
- Drafted correspondence between vendors or customers relating to accounts receivable and payable matters.
- Provided support with budgeting process including preparing forecasts based on historical trends.
- Coded invoices to maintain organized and accurate records.
- Excellent technology skills; proficient with MS Office (Word, Excel, Access, Outlook, PowerPoint),FreshBooks, Sage, QuickBooks, & Microsoft Dynamics.
Education
High School Diploma -
Bay City High School
Bay City, TX05-2012
Skills
- Problem-solving abilities
- Reading Comprehension
- De-Escalation Techniques
- Computer Proficiency
- Positive and professional
- Typing 40 WPM
- Research
- Data Entry
Timeline
Customer Service Representative
The Home Depot Inc
10.2023 - Current
Enrollment Specialist
Startek USA
02.2021 - 07.2023
Manager
Tropical Maniac
03.2019 - 01.2021
Bookkeeping Administrative Assistant
Bulkheads & Boatlifts Inc
11.2011 - 01.2020
High School Diploma -
Bay City High School
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