Brianna Wilson
Summary
Motivated, professional, and reliable individual with 7 years of customer service experience. Able to handle customers concerns to their satisfaction and that of the company. Experienced relief professional providing critical support in fast-paced environments. Strong focus on team collaboration and adaptability to changing needs. Skilled in crisis management, resource allocation, and empathetic communication. Known for being reliable and results-driven, ensuring effective and compassionate assistance.
Overview
9
9
years of professional experience
Work History
Relief Worker
Domestic Violence Intervention Center
07.2018 - 10.2020
- Provided immediate aid to affected individuals, ensuring their basic needs were met during crises.
- Offered emotional support and counseling services to help individuals cope with traumatic experiences.
- Evaluated program effectiveness through regular monitoring and reporting activities, leading to continuous improvements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Tech Support
Intercall
08.2016 - 06.2018
- Communicated with customers from different countries while being sensitive to language barriers.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Lead Teacher, Two-Year-Olds Classroom
First Steps Learning Center
01.2015 - 07.2016
- Implemented conflict resolution strategies to address challenging behaviors, teaching students essential social-emotional skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Developed customized lesson plans tailored to the needs of individual students, resulting in improved academic performance.
Customer Sales Representative
Afni
08.2011 - 12.2014
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
Education
Associate of Science -
Southern Union State Community College
Wadley, AL05.2023
High School Diploma -
Valley High School
Valley, AL05.2009
Skills
- Skilled at handling complaints from customers and clients
- Exercised thorough knowledge of company services recommending products to fit unique circumstances
- Communication and Problem Solving
- Communicated with clients from various backgrounds utilizing excellent speaking techniques
- Proficient in Microsoft Office Excel, Word, and PowerPoint
- Type 48 wpm with 98 percent accuracy
- Skilled at navigating multiple client databases to access secure accounts
Timeline
Relief Worker
Domestic Violence Intervention Center
07.2018 - 10.2020
Tech Support
Intercall
08.2016 - 06.2018
Lead Teacher, Two-Year-Olds Classroom
First Steps Learning Center
01.2015 - 07.2016
Customer Sales Representative
Afni
08.2011 - 12.2014
Associate of Science -
Southern Union State Community College
High School Diploma -
Valley High School
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