Brianna Wilson
Poyen,AR
Summary
Hardworking and people-focused, I bring years of experience in customer service, sales, and childcare—with a genuine love for helping others. My faith keeps me grounded, and my family motivates everything I do. I value kindness, connection, and showing up with purpose wherever I’m needed.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Childcare Teacher
Self Employed
Arkansas
2016 - Current
- Worked and gained experience at Ms. Lisa’s in Benton, and Childcare Network, also in Benton.
- Obtained CPR & First Aid Certification.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Increased student participation by implementing creative and interactive learning activities.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students, both in person and virtually.
Server
Sonic Drive-in
2016 - 2018
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Specialist
Verizon Wireless
2019 - 2022
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Education
Magnet Cove High School
Rockport, ArkansasSkills
- Strong work ethic
- Exceptional customer service
- Fast learner
- Leadership
- Attention to detail
- Professional phone etiquette
- Dependability
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Social media management with experience in Canva, Photoshop etc
- Tech savvy
Accomplishments
- Recognized as “rookie of the year” for exceptional client support, professionalism and top sales in 2020 at Verizon Wireless.
- Obtained Property & Casualty insurance license in 2022.
- Successfully ran and operated a business and side hustle for 2+ years.
Certification
•Property & Casualty Insurance license
•CPR & First Aid certification
Timeline
Childcare Teacher
Self Employed
2016 - Current
Server
Sonic Drive-in
2016 - 2018
Sales Specialist
Verizon Wireless
2019 - 2022
Magnet Cove High School