Brianna Wilson
Norfolk,VA
Summary
Professional with knack for hospitality management, recognized for enhancing guest satisfaction and operational efficiency. Known for fostering team collaboration and maintaining high standards in all interactions. Reliable and adaptable with focus on effective communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Coastal Hospitality
04.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out procedures.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new front desk staff on customer service protocols and operational procedures.
- Resolved guest complaints promptly, enhancing overall satisfaction and experience.
- Monitored inventory of supplies, ensuring adequate stock levels for daily operations.
- Collaborated with housekeeping to maintain cleanliness standards in public areas and guest rooms.
Front Desk Receptionist
Coastal Hospitality
10.2024 - 04.2025
- Handled multi-line phone system, directing calls and responding to inquiries efficiently.
- Maintained accurate records of guest check-ins and check-outs using hotel management software.
- Coordinated reservations and provided information on local attractions and services to guests.
- Processed payments and maintained cash drawer accuracy throughout shifts.
Front Desk Supervisor
Landmark
10.2023 - 10.2024
- Implemented efficient scheduling for front desk personnel to optimize service delivery.
- Utilized property management system to track reservations and manage guest accounts effectively.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Collected room deposits, fees, and payments.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
Front Desk Receptionist
Landmark
06.2022 - 10.2023
- Supported administrative tasks, including filing and inventory management for office supplies.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Career Development Specialist
Norfolk State University
09.2021 - 05.2023
- Developed personalized career plans to guide clients toward achieving professional goals.
- Conducted workshops on resume writing and interview preparation, enhancing job-seeking skills.
- Collaborated with local employers to establish job placement opportunities for clients.
Education
High School Diploma -
Grassfield High School
Chesapeake, VA06-2021
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
- Data entry efficiency
- Training and mentoring
- Customer service management
- Scheduling and planning
- Cash control
- Staff development
- Administrative skills
- Hospitality services
Certification
Customer Service & Sales Certification- December 2020
Microsoft Word Certification - February 2019
Timeline
Front Desk Supervisor
Coastal Hospitality
04.2025 - Current
Front Desk Receptionist
Coastal Hospitality
10.2024 - 04.2025
Front Desk Supervisor
Landmark
10.2023 - 10.2024
Front Desk Receptionist
Landmark
06.2022 - 10.2023
Career Development Specialist
Norfolk State University
09.2021 - 05.2023
High School Diploma -
Grassfield High School