Brianna Winstel
Fishkill,NY
Summary
I have predominantly engaged in customer service roles within the food, beverage and retail industries. Looking ahead, i aim to pursue my enthusiasm for human interaction by transitioning into the nursing and medical profession.
Overview
3
3
years of professional experience
Work History
Bartender
Thayer Hotel At West Point
10.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Royal Crepes
06.2021 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Store Associate/Retail Manager
Lucky 31 Beacon, NY
05.2022 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Answered questions about store policies and addressed customer concerns.
- Maintained tidy and organized store to comply with cleanliness standards.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Education
No Degree - Nursing
Westchester Community College
Valhalla, NY09.2025
CNA Certificate - CNA
Dutchess Community College
Poughkeepsie, NY08.2023
Diploma -
Beacon High School
Beacon, NY06.2021
Skills
- Customer service skills
- Multitasking
- POS systems
- Helpful
- Problem-solving
- Management skills
- Quick learner
- Communication
- Strong multitasking
- Customer Service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Customer service expertise
- Complex Problem-Solving
Leadership Experience
Able to take leadership with co-worker's to get the job done.
References
Available upon request.
Timeline
Bartender
Thayer Hotel At West Point
10.2023 - 04.2024
Store Associate/Retail Manager
Lucky 31 Beacon, NY
05.2022 - 01.2023
Server
Royal Crepes
06.2021 - 12.2023
No Degree - Nursing
Westchester Community College
CNA Certificate - CNA
Dutchess Community College
Diploma -
Beacon High School
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